Job Description Entry Into Service (EIS) Technical Support Specialist - WIC04947 **Description**

**BOMBARDIER**

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, well provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

* Adhere to Bombardier general work requirements.

* Assist customers in familiarization training and startup of new aircraft, including recommending and promoting the sale of parts and support equipment to meet their operational requirements, complete a training needs analysis and provide recommendation on Bombardier OEM and vendors training opportunities.

* Educate customers on our process for support, CRC, MCC, Trucks/LS parts ordering etc.

* Be required to be available by phone on a 24 hours per day and 7 days per week basis to support aircraft maintenance requirements while on assignment.

* Coordinate Customer requests within Bombardier. Investigate issues thoroughly and maintain oversight and internal insights regarding the entire customer experience.

* Provide factual, concise, and value-added reports and briefing documents to both the Customer and Bombardier Leadership & internal focals on an as required basis. Also communicate effectively in providing recommendations and solutions in order to facilitate the timely resolution of any Customer issue.

* Keep current on all technical aspects of aircraft support, including available modifications, manual revisions, service bulletins, and best operational practices.

* Coordinate the planning of scope of work (SOW) and downtime with Customer/operator/facility, if required by Bombardier, on a case -by-case basis.

* Provide guidance for effective induction of aircraft and ensure that all resources i.e. Facility, Engineering, tooling, documentation, parts and manpower are available and in place at facility.

* Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as best practices, maintenance recommendations, issue progress updates, resolution of squawks, troubleshooting and continued familiarization training on aircraft while on site.

* Facilitate status meetings with all departments and update daily reports on status of aircraft, on a case by case basis.

* You have a college diploma in Aviation Maintenance, or equivalent.

* You have a minimum of 10 years of experience working in an aircraft maintenance environment, including experience on Bombardier Aircraft

* You have an FAA Airframe and Powerplant (A&P) license or otherwise appropriately certified under FAR Part 65 and/or equivalent TC or EASA certification.

* You have working knowledge of SAP.

* You have a working knowledge of CAMP and/or other aircraft computerized maintenance control system.

* You have strong verbal and written communications skills.

* You have a minimum of 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.

* You have a working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.

* You have a working knowledge of aircraft maintenance inspection programs.

* You have a working knowledge of Sales Force case management tool.

* You have a working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.

* You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of a management team, and other departments.

* You have the customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.

* You have planning and organization skills necessary to plan, prioritize and coordinate workload.

* You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.

* You are able to maintain flexible working hours.

* You have the ability to travel with less than 24 hours notice internationally and domestically.

* You have the ability to work with little supervision, make independent decisions and achieve goals

**Primary Location**

US-KS-Wichita