This position serves as an advisor for study abroad and exchange programs at Boise State. This position provides a variety of support functions to education abroad students access Global Learning for assistance. The advisor assures excellence of international learning: including student learning, student services, faculty support, and emergency preparedness and response. The advisor will analyze, problem solve, collaborate and communicate with a broad variety of stakeholders on campus.

The Center for Global Engagement advances Boise State University’s global recognition as a metropolitan, research university and provides leadership and coordination for campus-wide internationalization efforts and initiatives. Global Learning is one of four units of the Center for Global Engagement. The department includes Education Abroad and Exchange, the National Student Exchange, Global Classroom programs, Global Colloborative projects, the Fulbright scholar program and is designated as a US Passport facility.

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

60% of Time the Education Abroad and Exchange Advisor will perform:

Education Abroad Program Advising, Program management, Process management

• Provide detailed program information regarding education abroad and National Student Exchange (NSE) sites and assist students in determining the program that best fits their needs and interests. Provide accurate program, visa, and cross-cultural advising to outbound students.
• Advise outbound exchange students regarding transfer credit, financial aid, and academic courses to take while on exchange
• Follows up on behalf of students on issues and concerns with Registrar, Financial Aid, Payments and Disbursements, Student Housing.
• Understand and explain immigration rules and procedures for US students to obtain a visa in a foreign country.
• Help students with financial aid and scholarship applications, e.g., Gilman, Freeman Asia, and other study abroad scholarships.
• This position will also assist with all aspects of data collection and analysis for education abroad, to include producing weekly and annual enrollment reports
• Maintain aspects of web development for GL including creating images, photos, video, etc. and creating & improving program-specific web pages, etc.
• Communicate effectively and help students resolve problems and concerns. Many of these students have never left the US or Idaho before and are therefore unfamiliar with any of the steps they must take to study abroad.
• Empower students to solve problems with guidance, support and advocacy from staff

Oversee procedural operations related to education abroad programs

• Manage student application process and ensures that all requirements (financial, health & safety, registration requirements, etc.) have been met
• Develop and manage transfer of credits and grades between domestic and international universities
• Coordinate student participation in exchange programs with Registrar, Financial Aid, Student Financial Services, Housing, and departments of students’ majors.
• Updates and creates program materials and application forms
• Assesses outcomes of programs. Develops and implements changes
  Identifies, proposes and implements improvements to current procedures and operations to the Director
• Provide oversight for student tracking database. Create and maintain editable electronic forms used in program assessment and student tracking.
• Create programs on GL website and track students using the ViaTRM database. Create systems to facilitate program administration.
• Program marketing, outreach and social media

35% of Time the Education Abroad and Exchange Advisor will perform:

• Marketing of international opportunities to students and others
• Design and implement strategies to effectively market programs to students, working with academic departments and other campus entities such as Student Involvement and Leadership Center (SILC) and Academic Advising enter to creatively promote programs.
• Plan classroom visits, presents about international learning opportunities in classes, organize and participate marketing booths, distribute program flyers on-campus, attend all relevant marketing events, pursues all possible marketing opportunities. Encourage students to apply for programs.
• Ensure peer advisors distribute marketing materials around campus and set up/take down marketing booths
• Develop, update, and distribute printed and web based program marketing materials.
• Promote national education abroad scholarship programs, i.e. Gilman, Freeman Asia.
• Meet with education abroad program recruiters; assist them with marketing booth reservations
• Assist students with course approval process and
• Conducts presentations at new student orientations and Admissions recruitment events as needed
• Assists with planning and execution of events celebrating International Education Week

5% of Time the Education Abroad and Exchange Advisor will perform:

• Emergency preparedness and response for study abroad and other emergencies
• Serve as a US Passport agent
• Represents the department as needed at events and meetings
• Special projects and other duties as assigned by the Director

Knowledge:

• Knowledge of study abroad processes and procedures
• Knowledge of registration, financial aid, enrollment services as related to study abroad
• Knowledge of processes for obtaining student visas in other countries.

Skills:

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
• Effective presentation, marketing, and communication skills
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

Abilities:

• Able to develop and maintain relationships with international partner universities and provider programs,
• Able to coordinate many programs while managing student inquiries and applications for those programs
• Able to be self-motivated and manage a diverse workload independently and complete assignments efficiently and effectively without detailed instructions
• Able to successfully support students and others during stressful situations

Bachelor’s Degree or relevant professional experience.

Position requires proof of U.S. citizenship to serve as a passport agent.

Preferred Qualifications:

• Experience working in an international education office or experience in higher education
• Experience living, working, or studying abroad
• Skill in using Via-TRM or similar study abroad program management software
• Experience as a US Passport agent

$47,840.00 annually. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

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