Boca Royale Golf & Country Club is a prestigious and vibrant destination for golf enthusiasts and social gatherings. We take pride in offering a first-class experience to our members and guests. As a Hostess/Front Desk Representative, you will play a pivotal role in ensuring that our patrons receive exceptional service and have a memorable time at our club.

We are seeking a friendly, customer-focused Hostess/Front Desk Representative to be the first point of contact for our members and guests. This position is crucial in providing a warm and welcoming atmosphere at our club, ensuring an outstanding experience from the moment they arrive.

Responsibilities:

· Greeting and Welcoming: Provide a warm and professional welcome to all members and guests as they arrive at the club.

· Reservation Management: Handle reservation bookings for dining, golf tee times, and other club services. Ensure reservations are accurately recorded and communicated to the relevant departments.

· Member and Guest Assistance: Assist members and guests with their inquiries, including providing information about club facilities, events, and services.

· Seating and Seating Assignments: Efficiently manage the seating arrangements in the dining area and ensure that guests are seated according to their preferences.

· Telephone and Email Communication: Answer phone calls, respond to emails, and take messages in a polite and professional manner.

· Cash Handling: Process payments accurately and issue receipts. Maintain a secure and organized cash register.

· Maintain Cleanliness: Keep the front desk area and waiting area clean and tidy. Assist with light cleaning duties as necessary.

· Customer Service: Address member and guest concerns or complaints with patience and empathy, resolving issues promptly or escalating them to the appropriate department.

· Upselling and Promotion: Promote club events, special offers, and memberships to guests.

· Security Awareness: Be vigilant and ensure the safety and security of the club by monitoring entry and exit points and reporting any suspicious activity.

· Team Collaboration: Collaborate with other club staff members to ensure a smooth and seamless experience for our members and guests

Qualifications:

· Excellent interpersonal and communication skills.

· Professional appearance and demeanor.

· Customer service-oriented with a friendly and welcoming attitude.

· Ability to multitask in a fast-paced environment.

· Basic computer skills for reservation management

· Knowledge of golf etiquette (preferred but not required).

Education and Experience:

· High school diploma or equivalent.

· Previous experience in a customer service or hospitality role is a plus.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person