Bob Brown Buick GMC is a locally owned and operated regional Des Moines SUV and truck dealership group. We not only offer sales but also assure brilliant after-sales services for our customers. We also serve as a great dealer for Urbandale, Ankeny, Johnston, Waukee, West Des Moines, Des Moines, Ankeny, and all of Central Iowa. Our commitment to community and service is what brings people to us from all over the Des Moines area.
We strive to have the best facilities, the best people, the best selection, and the best service. Our goal is to ensure all of our customers have a wonderful experience.
Job Summary
As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.
Benefits

• Paid Time Off
• Medical Insurance
• Prescription Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Disability Insurance
• Cancer/Accident/Critical Illness Coverage
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• 401k Plan with Company match
• Employee discounts

Compensation

• This position pays a semi-monthly draw and a commission of sales. Successful candidates can expect $70,000 - $100,000 annually.

Responsibilities

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.