Associate, Client Service Analyst

Bring your ideas. Make history.  
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Client Service Analyst to join our PershingX team. This role is located in Lake Mary, FL 

In this role, you’ll make an impact in the following ways:

• Provide Front line support for the PershingX Application via phone, email, chat and web
• Research and resolve complex operational issues 
• Follow Service Issue to completion
• Communicate status of service issues to clients
• Assist in process improvements
• Responsible for the quality and completion of own work

To be successful in this role, we’re seeking the following:

• College Grad/3-5 years’ work experience
• Client Service minded
• Inbound Call Center Experience
• Financial Services Background 
• Demonstrated exceptional analytical skills/critical thinking
• No Direct Reports

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI) 
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company 
• Human Rights Campaign Foundation, 100% score Corporate Equality Index 
• CDP’s Climate Change ‘A List’ 

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.