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Job summary
Primary Objective of Position
MBS inSite Client Representatives are assigned to specific customers and are responsible for the customer care, technical support, and management of customization projects.
Client Representatives support our internally developed MBS Systems inSite suite of software and services.
Major Areas of Responsibility
Provide extensive direct telephone contact with customers providing technical support for MBS Systems inSite suites.
Manage customization projects by working with developers and creative designers on behalf of a customer.
Provision of web site management services on behalf of customers.
Research software problems and follow-up to all questions & problems.
Needs to be available for expanded working hours in January and mid-August through September.
Work in partnership with internal officesto ensure customer satisfaction.
Qualifications
Strong customer orientation. Ability to maintain positive customer contact and develop ongoing partnerships to strengthen mutually beneficial relationships.
Excellent interpersonal and communicationskills.
Ability to organize and manage multiple priorities.
Ability to work in a team environment with management, peers and marketing staff.
Ability to demonstrate good problem solving skills related to computer software applications.
Previous experience in : direct customer service, computer applications, or bookstore operations is desired.
Previous project management skills.
Ability to resolve issues related to Internet based or client-server applications.
EEO / AA Veteran / Disabled
Last updated : 2024-04-23
Full Time
$38k-47k (estimate)
03/25/2024
04/28/2024
The job skills required for Client representative include Customer Service, Problem Solving, Customer Care, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Client representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client representative. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Client Representative job description and responsibilities
Provide excellent services and ensure client satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Representative jobs
A client representative speaks for, acts on behalf of and occasionally makes decisions for his client.
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Understand the customer’s expectations.
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