Directly supervises all front officepersonnel and ensures proper completion of all front office duties. Directs andcoordinates the activities of the guest services, and prepares reports daily,weekly reports for General Manager.

Essential Functions

1.This position requires weekends

2.Trains, cross –trains, and retrains all front office personnel

3. Works 3-4 front desk shifts a week or when needed

4.Supervises workload during shifts

5.Maintains master key control

6.Resolves guest concerns quickly, efficiently, and courteously

7.Receives information from the previous shifts and passes on pertinentdetails to the general manager

8.Checks and verifies banks and deposits from all shifts

9.Conducts regularly scheduled meetings of front office personnel

10.Monitor high balance guest and take appropriate action

11.Ensure implementation of all hotel policies and house rules

12.Assist general manager on all requests and monitors hotel in generalmanager absence

13.Cover shifts on call offs including Night audit

14.Minimum hours per 50

Competencies

1.Customer/Client Focus.

2.StressManagement/Composure.

3.Thoroughness.

Supervisory Responsibilityoversees the front office department on a daily basis and reports to generalmanager.

Work Environmentthisjob operates in a hotel / public environment. This role routinely uses standardequipment, Ozone machine, fire panel, calculator, scanner, computer systems,phones, chip reader (credit card machine) micros point of sale system, laptop,vacuum, mop, bucket and fire extinguisher.

Physical Demandsthe physicaldemands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.

While performing theduties of this job, the employee is regularly required to talk or hear. Theemployee is frequently required to stand, walk, use hands, handle or feel, andreach with hands and arms able to lift 30 lbs.

Position Type/ExpectedHours of Workthis isa full time salary position with long hours and frequent weekend work.

Travelsometravel needed for brand certification.

Required Education andExperienceHighSchool Diploma or GED Minimum, plus 2 years previous front office supervisorexperience in the hotel industry

Other Dutiespleasenote this job description is designed to cover or contain a comprehensivelisting of activities, duties or responsibilities that are required of theemployee for this job. Duties, responsibilities and activities may change atany time with or without notice