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Description
The Digital Product Owner is responsible for ensuring current and future digital initiatives are aligned with the overall digital Customer Experience strategy (to create, test and optimize engaging and dynamically personal customer interactions that make customers feel understood and important).
This position is to implement digital Customer Experience programs e.g. the BMW NA portion ( My Garage ) of the customer self-service platform across BMW Group brands in the US and Canada.
This role will be responsible for the implementation of all phases of the strategic use cases in the Market, the measurement of the program against defined success metrics, and identifying strengths and weaknesses of program.
This position must be able to adapt to an ever-changing business environment and adjust programs as needed.
Additionally, the Digital Product Owner may influence alignment of the Ultimate Digital Customer Experience cross-divisionally within BMW NA, cross-functionally within all North American business units, and with the headquarters’ Customer Ecosystem.
Key Responsibilities :
Understand the various BMW systems and how they can be used, integrated and supplemented for an optimal customer experience
S. entities and the global headquarters
Join the BMW North America team and enjoy a high-performance Total Rewards package that may include :
The pay range for this role is : $105,213.00 - $123,780.00.
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule.
This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment.
These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Qualifications :
Preferences :
Last updated : 2024-04-28
Full Time
Wholesale
$123k-179k (estimate)
04/29/2024
06/21/2024
bmw.com
WOODCLIFF LAKE, NJ
7,500 - 15,000
2020
LUDWIG WILLISCH
$1B - $3B
Wholesale
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