• Guide clients through installation, chair client calls, and serve as client point of contact during implementation
• Manage all stages of onboarding lifecycle
• Create a deployment plan outlining sequence of activities for internal and external project team members.
• Track project milestones
• Provide communication to internal and external stakeholders on project status
• Set up SOC monitoring
• Collaborate with clients to configure equipment on client premises by managing internal technical resources
• Assist client transition to steady operations
• Document lessons learned

• Thrive in our small, fast-paced, product-driven environment as a self-starter
• Be comfortable learning new technologies quickly
• Collaborate with teams from across the organization to address client needs
• Deliver features and fixes on tight schedules and under pressure
• Present ideas in business-friendly and user-friendly language
• Create processes that are maintainable, flexible and scalable
• Define and follow a disciplined development and engineering workflow
• Demonstrate ownership of tasks with escalation as needed
• Be a subject matter expert in one or more of the technologies employed
• Relentlessly push for successful customer outcomes
• Possess a strong interest or background in cyber security

• Contribute to all stages of architecture lifecycle, including service ideation, requirements gathering, architecture, design, implementation, testing, documentation, and support.
• Refine our methodology based on industry best practices with continuous feedback and well-defined metrics to drive improvement
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and best practices
• Ensure procedural issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence
• Identify competitive offerings and opportunities for innovation including assessments of risk/reward to the company
• Effectively communicate project status to key internal and external stakeholders
• Maintain up to date reporting for all projects
• Effectively manage very complex projects with multiple service lines
• Effectively manage risk

• Strong client and project management skills (PMP would be an asset)
• Experience with security platforms such as SIEM (Splunk and Microsoft Sentinel preferred), Vulnerability scanning solutions, and EDR agent solutions
• Experience with managing projects in TCP/IP and cloud based networks
• Prefer some experience in a SOC or MSS operation
• Experience managing programs.
• At least 7 years of project management experience
• Experience with waterfall methodology

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