• Assesses patient’s medical symptoms determining the time frame of when a patient needs to be seen, by an urgent care clinician or through a regularly scheduled appointment to ensure patients receive an appropriate appointment type and medical access.
• Performs data entry & retrieval of demographic and billing information using PNC EMR, Ahlers State Eligibility database software.
• Provides appropriate forms to patient as needed at check-in.
• Directs phone calls or patient to the nursing department if further triage is needed.
• Schedules, reschedules and cancels appointments, in person and by phone, using the PNC EMR scheduling system. Verify patient name, ID number, address, phone number, insurance and preferred pharmacy in PNC EMR patient demographic screen when scheduling an appointment.
• Answers telephone calls requesting general medical information and Student Health resources and routes calls to the correct Student Health Services department, securing medical assistance for urgent problems.

• Verifies, collects and enters insurances over the phone and at the time of check-in.
• Processes information into the EMR.
• Assists students with insurance questions about today’s visit.
• Provides information as needed to the Insurance/Billing Department.

• Observes and reports changes in patient’s conditions to clinician or nurse.
• Answers phones and responds to non-medical questions.
• Processes faxes, makes copies, scans patient documents into patient’s chart in PNC EMR
• Demonstrates knowledge of OSHA regulations.
• Assists in patient transport when necessary on arrival and departure.
• Maintains a proper professional relationship and the highest degree of confidentiality in patient care.
• Helps direct and adjust patient flow for maximum clinic efficiency.

• Six months experience providing health care support in a health care facility; OR Completion of a vocational training program in a health care support area (e.g., Medical Office Assistant, Certified Nursing Assistant). NOTE: Preference will be given to those applicants who possess a knowledge of medical terminology.6 months experience working in an ambulatory/primary care human healthcare environment performing duties of CNA, CMA or reception with triage. 
• Excellent customer service skills. 
• Knowledge of medical terminology. 
• Experience with medical records standards and policies including State and Federal regulations governing medical record handling, storage, release and confidentiality of information. 
• Experience in common word processing, spreadsheet and database management software. 
• Must be able to pass a criminal background check and other pre-employment screening.

Job Summary