BluePearl in Peoria, AZ is hiring a Patient Care Coordinator (Client Care Liaison)

Overview:
As a Patient Care Coordinator at BluePearl, you will play a vital role in ensuring exceptional customer service and support for our pet parents during their visits. You will be the primary point of contact, providing a welcoming and efficient experience while coordinating various aspects of patient care in an emergency hospital setting.

Responsibilities:

• Exceptional Customer Service: Provide outstanding service to pet parents, addressing inquiries, scheduling appointments, and assisting with any needs or concerns.

• Coordination and Support: Act as a liaison between clients, veterinarians, and support staff to ensure seamless patient care delivery.

• Adaptability: Thrive in a fast-paced environment, managing multiple tasks efficiently and remaining composed during emergency situations.

• Team Collaboration: Work closely with veterinary professionals and administrative staff, fostering a collaborative and positive work environment.

• Professionalism: Present a polished and professional demeanor at all times, especially during critical or high-stress situations.

• Communication: Engage effectively with clients, demonstrating excellent communication skills, interpersonal communication skills, and empathy.

• Training and Development: Show a keen interest in continuous learning and development, staying updated on veterinary protocols and best practices.

• Availability: Be flexible with working hours, including weekend evenings, to accommodate client needs and practice operations.

• Personal Attributes: Display a helpful and compassionate attitude, with a passion for improving client experiences and patient outcomes.

• Initiative and Growth: Take initiative in improving processes and services, contributing to the growth and success of the practice.

• Extensive hands-on customer service experience, preferably in a medical or veterinary setting.

• Proactive approach to identifying opportunities to enhance the client experience and streamline the processes within the practice.

• Work along side the reception and medical staff to ensure patients receive the best spectrum of care possible.

• Strong interpersonal skills with the ability to work effectively in a diverse team environment.

• Available nights & weekends when patient flow is at it's highest.

• Adaptability to varying workloads and changing priorities.

• Interest in veterinary medicine and a desire to advance within the field.

• Basic knowledge of veterinary terminology and procedures (preferred but not required).

• Excellent communication and problem-solving skills.

• Commitment to delivering exceptional customer care and patient support.