Are you looking to join a well-established healthcare?team that values hard work and innovation while maintaining a work-life balance? Are you a positive, energetic, and organized person who thrives with minimal supervision and a fast-paced work environment?? Would you enjoy coming to work every day, filling a key role in a fun environment that values your positive, ‘can-do’ attitude? If this describes you, we’re eager to talk!

At Bluegrass Community Health Center we are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the commitment they bring. Bluegrass Community Health Center is a patient-centered medical home that has served Kentucky families since 2001. BCHC provides comprehensive primary care for adults and children.

Summary: The Care Coordinator is responsible for supporting preventive and primary care services for patients by ensuring the deliberate organization and coordination of patient care activities, including facilitating, monitoring and evaluating care transitions, in collaboration with the PCMH team and health center leadership.

Location: New Life Day Center is located on Martin Luther King Blvd in downtown Lexington. BCHC has a clinic downstairs that operates 8:30-4:30 Monday-Friday. We offer primary care services in this clinic and assist with social needs including assistance with housing, food, insurance, and other social determinants of health. The target population includes those experiencing homelessness and others who live near this site.

The Care Coordinator will:

Provide excellent customer service to patients, families, and guests:

• Interact with patients and others in a respectful and culturally competent manner.

• Maintain confidentiality of patient personal, financial, and health records.

• Ensure patients are identified with two forms of identification (i.e. name, DOB) at each visit and before all procedures.

• Answer phone calls/respond to messages per policy.

• Establish and maintain effective, professional working relationship with all internal and external customers including other healthcare offices and facilities.

• Actively communicate and engage with patients, families, and guests professionally and courteously to meet their care coordination needs.

• Assess and report potential environmental and patient safety risks.

• Attend assigned staff meetings and trainings.

• Attend Outreach Events as scheduled by Supervisor.

• Utilize interpreters/interpreting line to ensure effective communication.

Ensure the deliberate organization of patient care activities:

• Participate in pre-visit planning and post-visit follow-up care.

• Assess patient needs for care transitions (specialty referrals, hospitalization or ER follow up, community resources).

• Collaborate with the patient and PCMH team to create plans for care transitions.

• Facilitate arrangements for medical referral provider visits.

• Assist in linking patients to social/other services for identified needs.

• Review visit summary/take home instructions/return for follow-up with patients; provide clarification and education as appropriate.

• Provide follow-up for all referral activities to ensure successful care transitions; work with the patient and referral provider/organization to resolve potential/actual barriers to care.

• Ensure complete documentation of all referrals in the EHR according to policy.

• Update referral partner contact information as indicated and ensure changes are communicated with staff and updated in the EHR.

• Engage in member management/care management activities to address pending care gaps.

• Assist patients as a connector to obtain insurance in the marketplace and work with all uninsured patients to obtain appropriate coverage.

Engage in quality improvement activities aimed at optimizing health outcomes:

• Ensure standardized care transition related policies and procedures are up to date.

• Monitor the EHR provider organizer and other related processes to ensure successful care transitions, and provide follow-up as indicated.

• Identify trends of barriers to successful care transitions and develop plans to address those barriers.

• Identify gaps in staff knowledge related care transitions and provide appropriate education/reeducation as directed.

• Work with third party payors to resolve authorization barriers related to care transitions as directed.

• Work with insurance companies to acquire pre-authorizations for referrals and specialty services

• Assist health center leadership in evaluating referral and tracking processes. Work with managed care organizations related to care gap reports and identify trends for improved outcomes.

• Serve as a liaison between the health center and medical and social service partners. This includes identifying barriers to care transitions and working with the partner, as directed, to resolve those issues.

• Propose quality improvement and policy changes that optimize patient care transitions and improve health outcomes.

• Will be trained and checked off to help in clinic as needed for triage or other clinic duties, including front office check in.

• The Care Coordinator will support office functions by completing all other duties and special projects as assigned

BCHC offers employees at all levels competitive pay and a comprehensive benefit package.

• Paid Time Off

• 10-paid holidays

• Paid day off for your birthday.

• Vacation starts accruing from day one and is available to use after 90 days.

• Sick time starts accruing from day one and is available to use after 90 days.

• Increased starting salary for specific additional language with documented fluency in writing, speaking, and medical interpretation.

Insurance:

• Medical

• Dental

• Vision

• Employer paid long-term disability.

• Employer paid life insurance.

401K

• Company match at 6%

• Available after 6 months

Wellness Program

• BCHC is invested in the health and wellbeing of all our staff. Therefore, we provide a company paid wellness program called Well Steps. Well Steps invites employees to earn points by completing healthy activities, competing against one another in friendly challenges, and campaigns to earn points toward a reward after each quarter.

Rate of Pay

• $17-$24.50 DOE

• One-Time bonus of $500 for all hourly paid employees upon completion of 6 months.