Description
Lark Hotels is in search of a motivated professional for a full-time or part-time Guest Services Associate position at Bluebird Lake Placid. We are in need of an individual with a sincere passion for delivering remarkable guest service in a hospitable, diligent, and expeditious manner. The Guest Services Associate should always be ready to exceed the expectations of guests in order to create an unforgettable experience, from greetings to goodbyes. Would you consider yourself an outgoing and passionate person who is capable of working autonomously and prioritizing accuracy? Don't hesitate to apply to work for this amazing company with lots of career growth potential here and afar!
Website: https://www.bluebirdhotels.com/hotels/lake-placid
Responsibilities
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
•Register and orient arriving guests according to property standards
•Be knowledgeable about the property, its programs, amenities, and experiences
•Have a working knowledge of the property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listen carefully to caller's requests, and clearly take, date, distribute, or file notes as needed
•Be knowledgeable of your role in the property reservation process
Qualifications
•1 year of hotel industry experience or related job preferred
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills