Job Title: Client Relations / IT Account Manager
Rate: $125/hr.
Employment Type: Full Time, W2 – No Independent Contractors
Duration: Now – December 2023 with strong possibility of extension through 2024 
Location: Position is hybrid, but requires resource to be on-site in Minneapolis 2-3 days/week; to be coordinated with hiring manager.
Job Description:

As Client Relations / Account Manager, you are responsible for account management activities, supporting the overall success of the client's relationship with its customers. Success will be measured by operational health and readiness, strategic and tactical leadership oversight, service delivery and operational readiness, and financial performance against contract(s).

Core Responsibilities / Functions:

With assigned customer accounts, and in alignment with the Customer Solution Officer, manage operational account health, including governance, billing, annual forecasting, and contracting activities.

• Own end-to-end responsibility of the contracting lifecycle.
• Support execution against planned spending and revenue targets.
• Ensure quality customer billing and invoicing.
• Conduct business reviews and deliver against all other governance responsibilities.
• Deliver portfolio-level reporting to drive transparency and trending against targets and other service improvement initiatives.
• Anticipate customer challenges and areas of need, driving to resolution.
• Build and maintain trusted relationships with clients and cross-functional partners.
• Manage and prioritize all opportunities to enhance operational efficiencies and process improvements.
• Seamlessly interface with individuals at all levels of the organization, having frequent interaction with executive leadership and other key leaders to improve overall account health.

Qualifications:

• Excellent customer service and client delivery.
• Persuasive, disciplined, and independent thinker with proven ability to establish credibility.
• Entrepreneurial desire to drive an organization to greater levels of success.
• Ability to navigate in fluid, fast-paced environments.
• Highly-developed organizational planning and management skills.
• Excellent writing and oral communication skills.
• Process-centric with the ability to identify opportunities for continuous improvement.

To apply, please submit a resume outlining your relevant experience and approach to Client Relations / IT Account Management. Short-listed candidates will be expected to complete a Blue Star Partners Bio.