About the Front Desk Agent Position

We’re seeking a motivated and friendly Front Desk Agent to join our team. From greeting clients to answering phone calls, you’ll be one of the first staff members our customers interact with, so strong customer service skills are a necessity.

If you’re interested in working as a Front Desk Agent for us, read on to see what we’re looking for.

Front Desk Agent Responsibilities

• Greet all guests, assisting them with their visit
• Address all client queries and concerns
• Answer all phone calls, redirecting calls to the proper party as needed
• Manage incoming and outgoing mail, including packages
• Monitor office supply inventory and order supplies, including special requests from staff
• Keep a neat and tidy front desk area
• Check, sort, and forward general inbound emails
• Provide additional administrative support as needed, including file management and making travel arrangements for executives

Front Desk Agent Requirements

• Must have open availability with scheduling
• MUST BE ABLE TO WORK PM (3PM-11PM) & OVERNIGHT SHIFTS (11PM-7AM)
• Knowledge of FSPMS Property Management System preferred
• Previous experience in a Front Desk Representative or similar role preferred
• Proficient with Microsoft Office Suite
• Ability to use office equipment, including printers, fax machines and scanners
• Superb multitasking and organizational skills
• Great problem-solving skills
• A friendly, customer service-oriented personality
• Fantastic communication skills