No DUI convictions.
•Must have current driver's license.
•Read, write and speak English fluently.
•Ability to communicate effectively with the public and other employees.
•Familiar with local area and attractions.
•Experience in operating a twelve-passenger van or stretch limousine preferred.
•60 days Guest Services/Bell experience preferred.
•Valid CDL license where applicable.
•No employee will pose a direct threat to the health/safety of self or others.
PERFORMANCE STANDARDS
•CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
•WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
•PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
•SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel's safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
•BELL SERVICE: Demonstrate guest service by assisting with luggage and special requests; meet standards for cleaning assigned areas including parking lot, lobby and entrance doors, assist other departments as needed.
•VEHICLE OPERATIONS: Transport guests in a timely and safe manner; receive infrequent guest complaints about transportation services; properly maintain the appearance of the vehicles and the mileage log with the typical amount of supervision; no moving citations.
ESSENTIAL FUNCTIONS
•Constantly. Explain room features to guests, general location of areas of interest and available services.
•Constantly. Inform guests about all hotel facilities, their locations and hours of operation.
•Constantly. Maintain work area neat and organized.
•Constantly. Meet and greet guests.
•Constantly. Report all unsafe conditions immediately.
ESSENTIAL FUNCTIONS (continued)
•Constantly. Take guest and their luggage to and from their rooms.
•Frequently. Inspect guestrooms for general condition of lights, heat, A/C, television, radio and bathrooms.
•Frequently. Pick up and deliver dry cleaning for the guests by stated times.
•Frequently. Provide information on local attractions and give directions.
•Occasionally. Attend all mandatory meetings.
OTHER JOB DUTIES
•Frequently. Complete other duties as assigned by supervisor to include cross training.
•Frequently. Provide transportation to local restaurants and attractions.
•Occasionally. Deliver messages and/or packages to meeting and guestrooms.
•Occasionally. Service electric carts and vehicles when needed.
PHYSICAL REQUIREMENTS
•SITTING: Frequently. Driving van for long periods of time.
•STANDING/WALKING: Constantly. Stands/walks on cement and asphalt up to several miles per shift.
•CROUCHING (BEND AT KNEES): Frequently. Unloading and loading luggage in and out of vehicles.
•KNEELING/CRAWLING: Rarely.
•STOOPING (BEND AT WAIST): Frequently. Must bend while loading and unloading carts, vehicles, busses, etc.
•TWISTING (KNEES/WAIST/NECK): Frequently. Driving carts, vehicles.
•CLIMBING: Frequently. Climb stairs.
•BALANCING: Frequently. Carrying items.
•LEG/FOOT USE: Constantly. Must have quick leg and foot reaction for safe passenger vehicle operation.
•REACHING (OVERHEAD/EXTENSION): Frequently. Must be able to lift 60 lbs. 6½ feet over head for loading and unloading carts.
•HANDLING/GRASPING: Frequently. Handling of boxes, bags, luggage, etc. Grasping doorknobs and handles.
•FINGERING/FEELING: Rarely.
•PUSHING/PULLING: Occasionally. Average weight 40 lbs.; Maximum weight 500 lbs. with cart.
•LIFTING/CARRYING: Frequently. Average weight 40 lbs.; maximum weight 80 lbs.
•OTHER PHYSICAL DEMANDS: Rarely.
Job Type: Full-time
Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person