Work Shift: Day Pay Type: Salary Hourly Rate (if applicable): N/A Targeted Exempt Salary Range (if applicable): $61,200.00 - $79,400.00 JOB OVERVIEW: Provides exceptional customer service while administering all aspects of sales contracts and shipments for domestic and export accounts. Strive to ensure on-time and in-full shipments, contract completion, regulation compliance and customer satisfaction. RESPONSIBILITIES: ESSENTIAL JOB FUNCTIONS Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets. Maintains and builds positive partnerships between BDG and customers/brokers. Manages customer contracts, in accordance with Blue Diamond Growers (BDG) policies. Participates as a key team member on improvement teams and projects. Enters and executes contracts, orders, returns, debits and credits into an SAP processing system. Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms. Schedules export and domestic transportation service with customers, freight forwarders and outside carriers. Ensures accurate invoicing of product shipped, including correct payment of broker commissions. Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer. Ensures compliance with customer, governmental and food safety regulations. Partners with Quality Assurance department to support complaint investigation. Arranges returns and replacement product as appropriate. Maintains accurate customer records and ensures documentation of essential information. Works with customers, brokers, sales and planning to assist with forecasting future production needs, shipment volumes and plan for transportation needs. Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution. Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. MINIMUM JOB REQUIREMENTS Bachelor's Degree in business administration, agribusiness, or related field. 2 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience. Exemplary communication skills – able to quickly build rapport with different personalities in person, via writing, and/or telephone. Strong organizational, time management, critical thinking, and problem-solving skills. Possess passion for customer service. Expert ability to anticipate and respond in challenging situations. Well organized, detail oriented. Strong prioritization skills. Strong written and verbal communication skills. 6 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience. PREFERRED SKILLS AND EXPERIENCES Bachelor's Degree in business administration, agribusiness, or related field. Contract order management experience Export knowledge and experience Experience working in an ERP system, preferably SAP Experience working with agricultural products and food safety regulations Knowledge of transportation/logistics procedures, including air, ground and ocean shipments. Experience in cloud operations. SUPERVISORY RESPONSIBILITIES N/A PHYSICAL DEMANDS Office environment demands including frequent speaking both in person and over the phone; writing, reading files, reports and PC screen. Prolonged sitting at computer terminal. Regular vision concentration for reading and checking reports, forms and data entry. WORK ENVIRONMENT Office environment. Must be able to accommodate seasonal workload, especially during the fall months following the almond harvest. Blue Diamond Growers is an Equal Opportunity and E-Verify Employer EOE/Minorities/Females/Vet/Disability WHY BLUE DIAMOND? In addition to working at the world’s largest, state-of-the-art almond manufacturer, we offer a safe and collaborative team environment, with numerous opportunities for free training and career advancement. Check out the BDG Benefits, Health & Wellness Guide HERE . Grow your career. Partner with us. We Are the Almond People! Ready to get started? Apply now! Blue Diamond Growers (BDG) is an Equal Employment Opportunity Employer. BDG provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. BDG also complies with all provisions of the U.S. Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. About Blue Diamond In 1910 a cooperative of 230 California almond growers formed with the following core values: To build strong relationships among growers and with their customers; To communicate directly and honestly; and To work as a team to realize the best return on their investment. More than a century later, Blue Diamond Growers still adheres to these values at every level of our operation. Our employees are strongly committed to the brand and to each other - the word "family" is often used to describe our culture. Today, Blue Diamond Growers represents more than 3,000 almond growers in California - the state that provides over 80% of the world's supply. We are one of the most recognized food brands in the world, with annual sales exceeding $1billion. We believe in transparency and honest communication. Our work style is team-based, working together to innovate, process, and distribute the best almond products to the world. After more than 100 years, our core values of integrity, partnership, innovation and quality remain strong. Our commitment to excellence has driven Blue Diamond's unprecedented growth, innovation, high quality, and value. You'll find these values at work throughout our company. We strive for a diverse workforce, always aiming for greater levels of inclusion. In addition to a robust benefits package, we offer an employee wellness and fitness program, in which a majority of our workforce currently participates.