Jump into a fast-paced call center where you'll be the friendly voice that guides customers and drives sales. You'll answer questions, solve problems, and support our sales team - all while making a fantastic first impression for our company. Think you're a quick learner with a knack for building relationships? This could be your perfect chance to shine!
“This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
Why Join Us?
Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
Trust: Work for one of the most trusted companies in Kansas.
Flexibility: Options to work onsite and hybrid available.
Compensation
$22.31 - $26.50 hourly
Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
What you’ll do
Answers calls directly from existing and prospective customers promptly, exceeding customer expectations, and meeting regulatory and quality expectations, while offering a differentiated front door experience.
Document and track all such leads in LTS system and ensure proper follow up is done within a timely manner.
Make outbound calls to groups to set meetings for the field reps to discuss how we can further support the group members.
Assist field reps with voicemail and email management, as needed.
Quickly determine the caller’s needs and provide resolution for service requests or warm transfer to the sales team for sales activities.
Aim to solve the call by being proactive, patient, empathetic, and understanding.
Accurately process benefit change requests, cancellation requests, and requests for information within department timelines.
Identify, pre-qualify, open leads and warm transfer sales qualified leads to sales representatives or set appointment for call back.
Complete the entire enrollment process when directed by the supervisor or assistant supervisor.
Coordinate sales and retention activities working across divisions to assist the customer.
Handle challenging calls with a solution-oriented approach and know when to involve the assistant supervisor or supervisor.
Conduct outbound calls to enrollees for quality assurance tasks such as verifying and collecting information.
Conduct outbound prospecting calls to set appointments for the sales team.
What you need
High School diploma or its equivalent is required.
Two years of experience working with customers (phone and/or in person) with ability to interact one-on-one to understand the customer’s needs.
Strong analytical skills and demonstrated problem solving with ability to problem solve to resolution.
Ability to obtain and maintain a Kansas Insurance Department License for Life, Accident and Health.
AHIP certification and FFM certification (or ability and willingness to obtain within 30 days of hire into position).
Bonus if you have
Understanding of Kansas Insurance Department, Centers for Medicaid and Medicare, and the Affordable Care Act rules, regulations, and guidelines.
Detailed knowledge of all product lines offered by individual sales to include all subsidiary companies
A thorough knowledge of all individual products to include Medicare Supplement, Medicare Advantage, Part D, Dental, ACA, Life and Secure products .
Previous sales experience.
Benefits & Perks
Base compensation is only one component of your competitive Total Rewards package
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources
Posting Close Date
May 17, 2024
Pay Rate Type
Hourly