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This position is responsible for managing and planning the activities associated with the Customer Service Contact Center, including performance management, auditing, managing to a budget/P & L, and handling escalated issues. Additional responsibilities include interacting and coordinating with other functions at Blue Cross within and outside of Operations; Project management and implementation responsibilities; participating in and representing the Operations division in company initiatives The Manager is responsible for implementing department specific strategies to enhance customer/member experience and improve operational effectiveness. This position will develop and lead cross-functional Benefit Development and Implementation work teams which will include collaboration with, but not limited to, Sales, Product Management, Underwriting.
Full Time
Insurance
$129k-158k (estimate)
03/24/2024
05/08/2024
bluecrossmn.com
SAINT PAUL, MN
3,000 - 7,500
1995
JUDITH LINDSTROM
$1B - $3B
Insurance
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in peoples lives. Chartered in 1933 as Minnesotas first health plan, weve promoted wider, more economical and timely availability of health services for the people of Minnesota for 80+ years. Blue Cross and Blue Shield of Minnesota is a nonprofit independent licensee of the Blue Cross and Blue Shield Association. Terms of Use All comments, visuals, videos and other type of material posted by fans on this site do not necessarily reflect the opinions or ideals... of Blue Cross and Blue Shield of Minnesota (Blue Cross), its employees or affiliates. THIS SITE SHOULD NOT BE USED TO CONTACT BLUE CROSS ABOUT ANY CLAIM, MEDICAL CONDITION, PRODUCT OR SERVICE OFFERED BY BLUE CROSS. Blue Cross (a) does not represent or warrant the accuracy of any statement, product or service claims made here, (b) is not responsible for any such content on this site, and (c) does not endorse any opinions expressed on this site. All materials and comments posted by users must comply with LinkedIns Terms of Use. Blue Cross does not monitor every posting on this site. Blue Cross expects, however, that users will not post any comments or material that falls into any of the following categories and may have removed any comments or materials that: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.
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The job skills required for Manager Service Operations include Analysis, Initiative, Problem Solving, Project Management, Presentation, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager Service Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager Service Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager Service Operations positions, which can be used as a reference in future career path planning. As a Manager Service Operations, it can be promoted into senior positions as a Business Systems Analysis Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager Service Operations. You can explore the career advancement for a Manager Service Operations below and select your interested title to get hiring information.