4 desktop support technician Jobs in fort valley, ga
BLUE BIRD is Hiring a Desktop Support Technician Near Fort Valley, GA
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact for users seeking technical assistance over the phone or email in determining the best solution based on the issue and details provided by the user
- Perform remote and/or hands-on troubleshooting and fixes through diagnostic techniques and pertinent questions by walking the user through the problem-solving process
- Record events, problems, and their resolution in the Help Desk system
- Perform post-resolution follow-ups to Help Desk requests by testing fixes to ensure problem has been adequately resolved
- Escalate unresolved issues to the next level of support personnel and alert management to emerging trends in incidents
- Research and identify appropriate software and hardware used to provide accurate information in support of the organization
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Performs other related duties as assigned
- Strong IT general knowledge
- Knowledge of computer systems, mobile devices, and other tech products
- Experience with desktop and server operating systems
- Working knowledge of a range of diagnostic utilities
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Excellent written and oral communication and documentation skills
- Ability to present ideas in a business-friendly and user-friendly language
- Adept at working in a team-oriented, collaborative environment
- Bachelor’s degree in the field of computer science, information systems, or computer engineering OR
- High School Diploma with
- 0-2 years relevant experience
- CompTIA A or other job-related certifications preferred
- Ability to anticipate and understand customer needs and provide guidance;
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
- Effective communication and ability to communicate complex details in a clear manner;
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
- The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Summary
Full Time
$52k-65k (estimate)
03/10/2024
06/19/2024
GREENSBORO, NC
1,000 - 3,000
2010
ABOU COULIBALY
$500M - $1B
Related Companies
The job skills required for Desktop Support Technician include Computer Systems, Help Desk, Computer Science, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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