About

Day-1 Medical, Dental, Vision Benefits for eligible colleagues

Competitive Pay

Paid Time Off

Flexible Holiday Time-Off & Flexible Scheduling

Fully Funded Education Benefits (100% tuition coverage including books and fees)

Instant access to earned wages with PayActiv

Enhanced benefits : pet, home & auto insurance & more

401(k) plan options available

Bonus earning opportunities

Growth potential opportunities

Employee Discount at Bloomingdales & Macys Stores

Bloomingdales makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.

We will always strive to make Bloomingdales like no other store in the world. Everyone plays a critical role to bring our mission to life.

Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdales Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants.

Whether in store or online, your goal is to serve as a Bloomingdales merchandise & service expert - understanding the registrants needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish.

You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers.

Essential Functions

• Engage and welcome customers to the Gift Registry Department
• Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice
• Commit to building customer relationships and loyalty through the maintenance of a client book
• Drive loyalty program by selling both applications and enrollments
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
• Manage customer interactions coming in through multiple online platforms
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
• Use technology to deliver the customer experience and build registry value
• Meet regularly with Supervisor to review goals and best practices
• Meet or exceed registry and business goals

Qualifications and Competencies

Education Requirements

Min / Preferred

Education Level

Description

Minimum

High School or GED

High School Diploma or equivalent required

Years of Experience

Min / Preferred

Years of Experience

Comments

Minimum

1-2 years related experience

Competencies

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Prior Home Store related experience and / or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift / move up to 25lbs.

STORES00

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.

Required

Preferred

Job Industries

• Other

Last updated : 2024-04-28