Bloomfield Wax and Skin Care Center is Hiring an Assistant Spa Manager - Linden Wax and Skin Care Center Near Linden, NJ
Qualifications:
3 years of successful spa management experience
Must have Knowledge of professional spa treatment, Skin Care and Services
Effective proven leadership training skills with a strong work ethic
Excellent customer service skills
Must be Efficient, well organized with the ability to multitask
Must be motivated, and enthusiastic with the ability to keep the team encouraged
Must possess the ability to troubleshoot difficult situations
Excellent Communication skills
Proficient in spa software ( Meevo )
Must maintain a professional appearance at all times
Responsibilities:
As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction
Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation
The individual in this position is responsible and accountable for specific aspects of daily operations
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision
Plan and direct to meet the daily needs of the operation
Track staff schedules efficiently to optimize capacity, revenue, and profits
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints
Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures
Motivate and empower the team to achieve high standards
Ensures all employees are current in any required licensure and certifications
Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners
Demonstrate desired behavior to staff including customer service, staff interaction, and guest follow up
Provides Feedback in a Professional Manner
Ensure a high level of client service and execution of organizational standards