Are you someone who finds joy in assisting and supporting others? If so, we have an ideal role waiting for you! Join our team of Customer Service or Hospitality Rockstars and step into the role of an MBTA Transit Ambassador.

As the title suggests, you'll be at the heart of delivering both warm and helpful assistance, all while ensuring safety within the MBTA stations. Your expertise and friendly demeanor will truly shine as you contribute to a welcoming environment for everyone.

Preferred Candidates will have the ability to assist the general public and align with our mission:

“With Pride, we make public spaces friendly and vibrant for the communities we serve.”

Shift Schedule: Full-Time Afternoon 2:45 PM - 12:05 AM

Salary: $20.00 per hour

MBTA Transit Ambassadors are responsible for the safety of riders! Due to the serious nature of the job, we require a full 13 panel drug screen (this includes marijuana) as a part of our hiring process.

Our Transit Ambassadors are on a mission to CONNECT with riders throughout their entire shift. Devoted and Engaged Ambassadors proactively seek out opportunities to by providing excellent customer service or hospitality with every rider they encounter!

Our stations offer a range of experiences, from enclosed settings to open-air areas with direct outdoor access. Be ready to adapt to changing weather conditions – from the warmth of summer to the chill of winter. As you engage with riders, you'll find that our stations cater to a diverse community, including the unsheltered population, providing our Customer Service Transit Ambassadors with opportunities to provide customer service or hospitality to our unhoused population in unique situations. This job requires the physical capacity to walk or stand continuously during the entirety of your shift.

Essential Job Functions:

Be Visible and Engaging: As Transit Ambassadors, you will be visible at stations in order to increase hospitality and safety for all riders, particularly at entrances and exits, for optimal rider enjoyment. With a friendly greeting as a constant, you will actively step forward to assist those in need of guidance, whether it's navigating the MBTA system or providing directions and fare guidance. Assisting with safety for individuals with disabilities, such as deploying bridge plates, will also be part of your caring and customer-focused role.

Take Ownership: Transit Ambassadors will most often be the only MBTA representative in their assigned stations and fully responsible for station operations throughout their shift. From a uniformed presence by ensuring safety to enhancing the commuting experience, we are the driving force behind a smooth journey for all.

Activity Reporting: Transit Ambassadors receive a station iPad, which is their hub for all activities. From reporting maintenance issues,tidying up any big items of trash or litter to identifying and addressing unusual behaviors, everything flows through this device. In emergencies, they follow protocols as first-line responders, alerting transit police when needed – a crucial role in maintaining safety and order for everyone.

Competencies:

• Ability to summarize and communicate in English
• Ability to comprehend and communicate in English

Physical Requirements:

• Must have the physical capacity to walk continuously during the entirety of shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must have a continue smile and friendly disposition

Block By Block is Proud To Offer The Following Benefits:

• Insurance:Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Job Types: Full-time, Part-time

Salary: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Work Location: In person