ob Summary: The Collections Manager oversees the collections staff, ensuring compliance with state and federal laws, company policies, and procedures. They are responsible for maintaining quality control standards, training employees on relevant laws and processes, and managing debt repayment arrangements. Additionally, they oversee data entry tasks, address customer inquiries, and assist with departmental operations.

Essential Duties:

• Ethically and fairly manage employees while enforcing company rules.
• Stay updated on changes in collections laws and ensure staff receives necessary training.
• Arrange debt repayment based on customers' financial situations.
• Communicate with customers regarding account status or activity.
• Perform accurate data entry tasks and correct errors as needed.
• Train and coach team members on compliance and collections processes.
• Manage team schedules and assignments.
• Assist with department operations as required.
• Develop staff goals and incentives.
• Understand and train on the risk elements of collections work.
• Provide excellent customer service and ensure customer satisfaction.

Education and Experience:

• Bachelor's degree preferred but not required.
• Minimum of 5 years' experience in a supervisor/manager position in collections, legal, banking, or business field.

Knowledge, Skills, and Abilities:

• Proficiency in business and management principles.
• Effective prioritization and time management skills.
• Strong verbal and written communication abilities.
• Advanced skills in Microsoft Office programs.
• Detail-oriented with excellent problem-solving skills.
• Ability to use computers and relevant software.
• Critical thinking and sound judgment.
• Highly organized, self-starter, and flexible.

This position requires a combination of leadership, compliance knowledge, and operational skills to effectively manage the collections team and ensure efficient debt recovery processes.