The Opportunity:

We are actively seeking a dedicated Account Manager/ Client Relationship Manager with a focus on strategic account management and experience working with pharmacies. In this pivotal role, you will be responsible for managing relationships with our pharmacy network, emphasizing proactive account management, supply chain optimization, and adherence to service level agreements (SLAs).

You will be responsible for:

• Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigatepotential issues in the supply chain. This includes addressing inventory disruptions, pricingconcerns, and routing challenges.
• Point of Contact (POC): Serve as a point of contact for day-to-day matters, including directpurchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
• SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) withpharmacy partners, monitoring performance and taking corrective actions as necessary.
• Contract Management: Manage administration of contracting with a focus on optimizing supplychain efficiency and fostering positive, long-term partnerships
• Issue Resolution: Proactively identify and address any challenges or concerns faced by clients,working collaboratively with internal teams, particularly Revenue/Growth, Product, andEngineering to find effective solutions.
• Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth,Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboardingand ongoing collaboration with pharmacy partners.
• SOP Development: Develop relevant internal and external SOPs to reflect market best practice,partnering with internal stakeholders and providing direction to our external pharmacy partners.

A successful applicant will fit the following criteria:

• Analytics & Account Management Experience: Minimum of 6 years of experience in managementconsulting, operations/program management experience, and/or strategic account managementat a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred).
• Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability toidentify and address potential issues proactively.
• SLA Management: Experience in defining, implementing, and managing Service Level Agreementswith an emphasis on performance monitoring.
• Communication Skills: Strong verbal and written communication skills, with the ability to conveycomplex information clearly and concisely.
• Results-Oriented: Track record of achieving and surpassing strategic account managementtargets.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changingpriorities.