About CWG
Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness.
Overview Summary
The Wellness Educator facilitates psychoeducational content to adult and adolescent groups within a behavioral health outpatient setting.
Duties and Responsibilities

• Conducts specialized group education sessions to educate patients regarding wellness content including nutrition, sleep, and movement.
• Demonstrates proactive communication with those involved with the patient’s treatment, documenting all correspondence held with the treatment team, patients and other stakeholders.
• Completes appropriate paperwork for clients in a timely, accurate, and complete manner.
• Receptive to feedback and takes action regarding relevant feedback.
• Demonstrates appropriate crisis intervention and de-escalation skills. Acts as a member of the team when a crisis occurs, assisting others in ensuring patient safety.
• Enacts the code system per company policy and training.
• Displays a thorough knowledge of confidentiality. Completes releases appropriately. Demonstrates knowledge of HIPAA and 42 CFR Part 2 regulations and abides by those standards.
• Demonstrates a working knowledge of all clinical regulations, and state and federal laws.
• Other duties as assigned by leadership.

Education, Experience and Training:

• Bachelors degree in health and wellness field.
• Experience in a behavioral health setting.
• Ability to maintain a consistent demeanor of compassion and professionalism even in stressful situations.
• Ability to write clearly and informatively; edits work for spelling and grammar.
• Ability to accept and implement feedback and coaching from supervisor.
• Consistently adhere to all Blended Health policies and procedures.
• Conflict Resolution Skills: Possess strong conflict resolution skills to address any concerns or conflicts that may arise during the intake process, ensuring the best possible experience for patients.
• Continuous Improvement and Training: Encourage a commitment to ongoing learning and professional development to stay updated on industry best practices, changes in insurance policies, and advancements in intake processes.
• Technology Proficiency: Basic knowledge of Microsoft Office; including Word, Excel, SharePoint, and Outlook. Exhibit the ability to quickly learn new software and proficiency with relevant technology platforms and software systems used in the intake process, such as electronic medical record (EMR) systems, scheduling software, and billing software.
• Customer Service Excellence: Demonstrate a commitment to delivering exceptional customer service and patient care throughout the intake process. Highlight the ability to empathetically engage with patients, address their needs and concerns, and provide personalized support and guidance to ensure a positive experience from initial contact through admission and beyond.
• Continuous Improvement Mindset: Display a proactive approach to continuous improvement and innovation in optimizing the intake process and enhancing organizational effectiveness. Highlight the ability to identify opportunities for process enhancements, implement best practices, and drive positive change to improve efficiency, quality, and patient satisfaction.

Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and / or move up to 15 lbs.
• While performing the duties of this job, the employee is regularly required to sit; talk; hear.
• While performing the duties of this job, the employee is frequently required to reach with hands and arms.
• While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• DFW

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities as necessary. Critical features of this job are described under various headings above. They may be subject to change at any time due to a reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.