PURPOSE OF THIS POSITION

The purpose of this job is to develop training, organize classes, implement processes and upgrades, evaluate competency, and train staff in the various processes and software used within Patient Financial Services in accordance with Federal, State, and local guidelines as well as BVHS and Patient Financial Services established policies and procedures.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Plans, organizes, implements and presents various educational programs to maintain training materials, training aids and standard of work. Provides one-on-one and class room style learning incorporating adult learning techniques.

Duty 2: Provides initial and ongoing training and educational needs of PFS staff in order to maximize the use of the systems utilized in Patient Financial Services.

Duty 3: Knowledgeable in departmental functions and can provide end user support in day-to-day operations and job functions.

Duty 4: Works with PFS management team to identify needs of Super Users to support daily functions as well as upgrades.

Duty 5: Develops and recommends staff competencies to PFS management team. Tracks results and the need for staff re-training and development.

Duty 6: Assists with productivity tracking, reporting, and KPI monitoring. Is a participant as needed in daily huddles for managing of daily improvements.

Duty 7: Assists in identifying problems and resolving outstanding software issues.

Duty 8: Communicates using various methods. Solicits feedback from end users in order to assist with planning future training, coordination of upgrades, and prioritizing the need for system enhancements.

Duty 9: Prepared for and participates in meetings with Revenue Cycle management and other organizational team members. Provides statues updates on educational needs, describes issues and takes problem-solving collaborative actions with team members to resolve.

Duty 10: Has the ability to research and remain complaint in all aspects of payer guidelines and regulations that creates a compliant claim form and the collection of outstanding balances. Has the ability to incorporate these standards into the daily education and training of the staff.

Duty 11: Creates project documents, updates related changes to policies and procedures, and meets deadlines for large projects assigned through Patient Financial Services project initiatives.

REQUIRED QUALIFICATIONS

• Associates degree in related field or significant Revenue Cycle related experience required
• Mastery of desktop applications including MS Office (Word, PowerPoint, Excel and Access) and data base management applications.
• Well-developed time management and organizational skills
• Highly developed and positive service-oriented interpersonal and communication skills required to interact with diverse team members throughout the organization.
• Open minded, flexible, good listening skills, and ability to build strong relationships.
• Dependable with a high level of initiative. Meets commitments, works independently, accepts accountability, embraces change, and stays focused under pressure.

• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

• Positive service-oriented interpersonal and communication skills required.

PREFERRED QUALIFICATIONS

• Hospital Patient Accounting experience, 5 years preferred

PHYSICAL DEMANDS

This position required a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The individual must be able to operate a motor vehicle for business travel and community involvement.