Position Specifics : Department : Service

Department : Service

Reports to : Service Manager or Service Location Manager

Supervises : None

Purpose :

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.

Responsibilities :

• Fields internal and external customer inquiries to the Service Department
• Promotes and sells products and / or services to meet customer needs
• Supplies Service Technicians with parts as required
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and / or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge :

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• High School Diploma or equivalent work experience

Last updated : 2024-03-04