We are seeking a skilled and enthusiastic Barista Shift Supervisor to join our team at our new Downtown Minneapolis Location (in the Fifth Street Towers office building). The Barista Shift Supervisor will play a pivotal role in providing exceptional customer service, leading a team of baristas, and ensuring the smooth operation of the coffee shop during their shifts. If you're passionate about coffee, have excellent leadership skills, and thrive in a fast-paced environment, we'd love to have you on board!

This is a full-time or part-time position that requires you mostly work the morning and mid-day shifts. No evening or weekend shifts! Apply online if interested: https://www.blackwatercc.com/career

Responsibilities

• Working as a supervisor during PM/closing shifts (need to work closing shifts at least three times a week and willing to work one day on weekends)
• Provide excellent customer service by taking and preparing orders, addressing customer inquiries, and ensuring a friendly and welcoming atmosphere.
• Lead and motivate a team of baristas during your shifts, ensuring they follow established guidelines, maintain a clean workspace, and deliver top-quality beverages.
• Ensure that coffee and espresso drinks are prepared to the highest standards, maintaining the quality and consistency of our offerings.
• Train new baristas on the company's standards, recipes, and customer service protocols.
• Monitor and manage inventory levels, place orders as necessary, and track usage to minimize waste.
• Assist in creating and managing work schedules, and ensure that the coffee shop is adequately staffed during your shift
• Maintain a clean and organized coffee shop, including regular cleaning and maintenance tasks.
• Resolve customer complaints and address any issues that may arise during your shift promptly.
• Ensure that employees follow health and safety regulations, as well as the coffee shop's policies and procedures.

Qualifications

• Proven experience as a barista or in a similar role.
• Leadership experience and the ability to lead a team effectively.
• Excellent customer service and communication skill
• Hands-on experience with brewing equipment, and knowledge of coffee preparation techniques and beverage recipes, Experience of preparing food in a quick service restaurant is a plus
• Outstanding customer service and communication skills.
• Knowledge of sanitation regulations
• Flexibility to work various shifts, including AM, Mid-day and holidays.

Salary & Benefits

• Competitive pay with tips
• No evening or weekend shifts
• Employee discounts
• Training and development programs
• Paid break time 
• Paid vacation time after meeting certain criteria
• Annual bonus
• Promotion opportunities

We are looking forward to hearing from you.