Description

Blackstone Products is fundamentally redefining how people cook outdoors. The company specializes in outdoor griddles which allow users to cook a wider variety of foods faster and more often. Blackstone’s robust product line features innovative and easy-to-use griddles, accessories and consumables that enhance outdoor cooking and make it more enjoyable and accessible to all for every meal. Blackstone believes in helping people create an experience with food that brings family and friends together. 

Essential Functions:

• Prioritize daily tasks by level of urgency and communicate effectively with customers, factories, sales representatives, and internal departments.
• Receive, negotiate, finalize, enter, and revise incoming customer orders to match production at overseas manufacturer. 
• Have a basic understanding of order flow and the EDI process.
• Learn and understand various customer portals and platforms to maintain and monitor orders as well as submission of required forms including compliance and shipping documents.
• Attend regularly scheduled meetings with internal departments, sales reps, and customers to review account details, trouble shoot issues, and strategize future planning. 
• Run, create, and review reports from NetSuite to analyze each assigned account by checking for accuracy and investigating issues.
• General problem-solving skills regarding shipment, customs clearance, order management, and invoicing issues.
• Be proactive to ensure that orders ship on time and shipping documentation has been received and submitted in a timely manner. 
• Learn compliance requirements for assigned accounts by studying vendor guides and working closely with the customer and internal compliance team.
• Create spreadsheets, analyze different reporting platforms, organize information and tasks daily.
• Follow through with shipments and work with the Accounting Department to make sure payment is received.
• Other duties, as assigned.

Why Blackstone Products?

• Benefits for full-time employees include; medical, dental, vision, 401(k), PTO, Holiday pay, gym discounts, and more!
• Referral program
• Product Discounts
• Career growth opportunities
• Lively and collaborative culture

Requirements

• Must be detail oriented, dependable, and can work independently with little to no supervision as well as in a team setting.
• BS degree in Operations, Supply Chain or anything Business related, preferred but not required or 2-5 years of import/logistical experience.
• Experience in Excel, customer service and salesmanship, preferred.

North Atlantic Imports, LLC is an equal opportunity employer. We consider applications for all positions without regard to race, color, religions, gender, gender identity, sexual orientation, national origin, age, veteran’s status, or status as a qualified individual with a disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.