The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met.

This position offers competitive pay and bonus potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times.
• Be a point of contact for guests prior to their arrival to inform guests of special happening during their stay and to answer any questions they may have.
• Gathers / tracks guest information and preferences by maintaining the guest database.
• Creates unique memorial experiences for our guests.
• Audit activity and spa bookings to ensure accuracy.
• Communicates accurate guest information & preferences to other team members & departments.
• Monitors website content to ensure accurate even information is posted.

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

SUPERVISORY RESPONSIBILITY

None

EDUCATION and / or EXPERIENCE

• High school diploma required
• Must have a valid drivers license
• Hotel Front of House operations experience preferred

LANGUAGE SKILLS

• Ability to communicate well with guests and fellow staff
• Non-verbal communication skills important
• Must have excellent verbal & written communication skills

MATHEMATICAL SKILLS

Basic math skills required

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to listen carefully to guest requests and execute them in a timely manner

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods of time
• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

• General office
• 4,200 acres of Blackberry Farm property
• 5,200 acres of Blackberry Mountain property
• Must be able to work outside in all weather conditions

Last updated : 2024-04-25