The Retail Sales Associate is focused on creating an outstanding customer experience by creating a positive, inviting and fun environment for the client.

This includes developing enthusiastic and knowledgeable sales professionals that understand the client, product presentation, and shop standards.

Eligible for a monthly bonus up to $300 based on team member's overall sales revenue and guest satisfaction scores.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong focus on driving sales and delivering refined customer service while demonstrating strong and organized clienteling skills
• Develop strategies and plans to achieve sales results through clienteling, superior customer service, and store events
• Maintain up-to-date product knowledge, shop standards, policy and procedure updates and upcoming promotions and events
• Ensure a consistent, quality experience for customers
• Ability to create custom gift assortments to accommodate guest needs
• Resolve customer issues with outstanding service and diplomatic skills
• Apply strategic thinking and personal ownership to continue sales growth
• Coach, motivate, and support team members to achieve personal sales goals and growth
• Maintain open lines of communication with the team and Director and participate in weekly Shop meetings
• Implement the company visual presentation and merchandising standards
• Be able to work unsupervised in absence of manager or supervisor : take ownership of shop and merchandise, stay on task, take initiative to see what needs to be done in the shop or in storage areas
• Assist with monthly inventory of shops, storage areas, and satellite retail locations
• Provide product feedback and suggestions to the buyer based on guest wants, needs, and suggestions
• Maintains merchandise and shop including restocking, receiving, shipping, and organizing

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

EDUCATION and / or EXPERIENCE

• High school diploma or equivalent
• Minimum of 1-2 years experience in customer service or retail

COMPUTER SKILLS

• Must be capable of learning new computer software programs quickly
• Have a solid computer and various software knowledge : POS, Inventory systems, Excel, Word, Outlook

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to effectively communicate with guests, team members and managers

MATHEMATICAL SKILLS

Basic knowledge and understanding of math

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to lift up to 50 lbs.
• Must be able to stand for long periods of time
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• Retail gift shop / Storage Areas
• 4,200 acres of Blackberry Farm property
• Must be able to work in a fast-paced and demanding guest service environment

Last updated : 2024-05-12