Black Rocket is looking for someone to join our customer support team for seasonal summer classes on video game design, Unity 3D, app design, coding, ROBLOX, Minecraft, and more! Support agents will work primarily in the Black Rocket headquarters in New Jersey from May through August with 20 to 40 hours a week.

**Must be comfortable working remotely, but ideally based within traveling distance to Freehold, NJ for in-person meetings as needed**

Training will be provided on various game design and app creation software. Job responsibilities include answering instructor questions via live chat, phone, and email support for parents on student projects, software, curricula, and Black Rocket policies.

Our Company. Our Mission

Are you passionate about Video Games, App Design, Coding, Robotics, or STEAM?

Join our cast of talented, creative people who care deeply about revolutionizing STEAM education for the next generation of game designers, programmers, web and app developers, engineers, tech leaders, and entrepreneurs. Black Rocket has partner locations throughout the United States and Canada with the main headquarters in the heart of downtown Freehold, New Jersey.

Culture and Benefits

Black Rocket is an established company with the culture of a startup. We work hard with a fast pace, but find time for fun. Perks include a laid back dress code, outdoor workspaces, drone racing, TV and arcade lounge, company BBQs, and social events.

The Position

Black Rocket is looking for dynamic, adaptable, hard-working, and personable individuals to join our expanded Customer Support Team. The position is seasonal, but often seasonal employees are hired in full time roles. As a Customer Support Technician, you play a key role as the main point of contact for our customers.

You are responsible for executing our brand promise to provide EPIC CUSTOMER SUPPORT! This requires knowledge of Black Rocket’s courses and software, problem solving instructor and parent concerns, and technical troubleshooting. Agents will use email, live chat, and phone support as their primary methods of communication.

Online training begins in May and the primary position runs from the end of May through August from Freehold, NJ (remote work is available). To apply, see our website, http://www.blackrocket.com/jobs/.
Experience and Skills:

The Qualifications

• Experience with game & app development, Minecraft, CAD, and/or digital animation suites a major plus

• General proficiency in modern web browsers and Windows OS

• Outstanding written and oral communications skills

• Experience with databases and their basic functions

• Professional, service-oriented phone skills

• Prior experience with customer services and/or sales is not required, but is a plus

• Ability to remain calm and courteous in all situations

• Ability to work in a team with shared responsibilities and objectives

• Superior attention to detail

• Positive, personable, and outgoing personality

• Talent to establish and maintain multiple priorities concurrently