Black River Technical College is seeking qualified applicants for the position of Support Technician for the Computer Services and Distance Education departments on the Paragould campus. This is a full-time, 12-month, non-classified position currently funded by the HEERF grant with the intention of future funding through the college fee structure.

DUTIES AND RESPONSIBILITIES

Assist users with questions and concerns related to hardware, software, networking, and Moodle (LMS); develops and maintains current expertise in a variety of application software packages; installs, configures and maintains network, hardware and software at various levels; tests and debugs programs as necessary; assist in planning, preparation and conducting user training on software, hardware, network, or other computer support services; creates, modifies, and purges LMS user accounts and creates, modifies, copies, and deletes LMS courses as needed; ensures online courses are opened and closed at appropriate times; meets with Paragould instructors at least weekly; troubleshoots technical issues with LMS; assists with planning, creation of, and conducting training for students, faculty, and staff; maintains an understanding of online course management, learning management systems, and other software and hardware in order to provide comprehensive distance education support to students, faculty, staff, and community; assist with departmental initiatives.

QUALIFICATIONS

The formal education equivalent of a Baccalaureate degree with a major in computer applications, computer science, or related field plus one-year experience in computer applications or related field is preferred. Experience providing hardware, software, and user support in a large network environment is preferred. Other job-related education and/or experience may be substituted for all or part of these basic requirements.

Applications will be accepted until the position is filled. Interested applicants should submit a resume, cover letter, and state application with the address and phone number of three references to

BLACK RIVER TECHNICAL COLLEGE

Julie Edington, Executive Director of Human Resources

P.O. Box 468

Pocahontas, AR 72455

Telephone (870) 248-4000, Ext. 4032

BRTC is an Affirmative Action/Equal Opportunity Employer
BRTC is a Tobacco-Free Campus

Job Type: Full-time

Pay: $38,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location