Black Knight Technologies, LLC is Hiring an Enterprise Support IT Technician Near Jacksonville, FL
Position: Enterprise Support IT Technician Job Description: LOCATION This role is on-site in our Jacksonville, FL office, Mon-Fri. SUMMARY Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving technology support issues. The EUC (End User Computing) group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. Configures and installs new technology while also providing maintenance by repairing, upgrading, and backing up existing technology. RESPONSIBILITIES
Onboarding training of new and existing internal end users into ICE's environment
Supporting hardware, software, and network needs for Windows, Mac, and virtual environments
Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
Hardware and software deployment - desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
Active Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists
File, print and DHCP management - support and troubleshooting
Mobile device support - MDM and managing Apple, Android devices
Purchasing - Managing the IT hardware workflow
Hardware inventory management, regularly required to stand, stoop, kneel, bend, crouch and lift 50 pounds
Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
Must be willing to be on call at times during nights and weekends
Performs other duties as required
MINIMUM REQUIREMENTS
Bachelor's degree in computer science, MIS, CIS, or the equivalent combination of education, training, or work experience
Required experience in supporting desktop software and hardware products and problem solving/troubleshooting
Required experience with Windows OS and Microsoft Office Suite
PREFERRED QUALIFICATIONS
Experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server
Experience with MacOS
Networking technology such as Cisco, Juniper
Strong multitasking, time prioritization, collaborative and communication skills
Experience in an exchange, trading facility, or financial services
Knowledge of PowerShell, scripting
Excellent analytical, decision-making and problem solving skills
Ability to develop partnership-oriented relationships with business executives and functional leaders
Ability to determine escalation practices
Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support
Results oriented, business focused, and successful at interfacing across multiple organizational units
ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan EEO Statement: ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. Location: Jacksonville, FL Time Type: Full time