Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Responsible for installation, maintenance, and management of mid-range systems, servers, network components, cabling, internet connectivity, printers, and PCs, ensuring maximum up-time and Credit Union service levels. This position also assists in daily computer operations and Help Desk activities.

States Eligible for Remote/Hybrid: 

• South Dakota
• Montana
• Wyoming
• Florida
• Iowa
• Missouri
• Utah
• Nebraska
• Idaho
• Kansas

Essential Duties/Responsibilities

1. Perform scheduled maintenance, upgrades, and replacement of hardware and software to ensure capacity for future growth.
2. Configuring backup systems and ensuring that daily back-ups are performed and tested.
3. Provide for and monitor service capacity, availability, and security.
4. Installing and configuring virtual server infrastructure running VMware.
5. Create, maintain, configure, decommission, or transition to cloud, on-prem server infrastructure.
6. Manage, maintain, and configure a Netapp SAN and its connectivity to the server infrastructure.
7. Manage Microsoft Azure environment including Active Directory, Email, Teams, SharePoint, Intune, or other future cloud services as determined by the Infrastructure Manager.
8. Manage on-prem services such as DNS, DHCP, Directory Services and Group Policies.
9. Act as Project Manager for infrastructure projects including scheduling recurring project meetings, communicating to project teams, Performing ROI analysis and scheduling activities among the project stakeholders.

Other Duties/Responsibilities

1. Daily monitoring of the computer network, using SNMP and other tools to ensure system availability and peak performance.
2. Review error logs and performance monitoring reports. Track and document problems and errors and follow-up to ensure resolution.
3. Maintain all procedures documentation and update when required to reflect changes to operations procedures.
4. Perform regular archiving and purging of systems in compliance with retention standards.
5. Recommend and develop new IT procedures and systems to automate manual processes and provide more effective IT operations. Capacity planning and analysis for all computer systems.
6. Provide formal and informal technical training to staff in the operation of computers, peripheral equipment, and software.
7. Create and maintain a server lifecycle schedule for the planned upgrade or replacement of systems as they reach end of life or end of service.
8. Follow approved change management process.
9. Perform other duties as may be assigned by Infrastructure Manager.

Job Knowledge

1. Working knowledge of VMware, Microsoft AD, Azure, Windows Server, Group Policies and DNS, DHCP, LDAP in a Microsoft Windows Server environment.
2. Working knowledge of basic network devices including subnets, firewalls, routers, switches, and wireless technologies.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

1. Vision: A sighted person to effectively run programs and detect errors.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input and associated hardware maintenance.
4. Physical Mobility: Extensive mobility required. Ability to work flexible hours.

Job Qualifications (Ability)

1. Ability to communicate effectively both verbally and in writing.
2. Ability to provide formal and informal technical training to staff.
3. Ability to analyze complex physical or organizational problems.
4. Ability to operate computers and peripheral equipment.
5. Ability to represent the Credit Union in the best possible professional light when dealing with vendors and clients.

Job Qualifications (Education/Experience)

Bachelor of Science Degree is preferred. Five years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

• In-House Computer System / Internet Personal Computer
• Optical Storage/Retrieval System Computer Networks
• Telecommunication Equipment
• WANs & LANs
• Firewall technologies
• Microsoft Cloud Services
• Ethernet switches and routers
• HTML and web technologies including IIS
• Networking technologies, including TCP/IP, Ethernet, FibreChannel, and Wide Area Networking
• Operating systems: UNIX (AIX preferred), Microsoft Windows Servers

Work Environment/Physical Activities

Job requires limited physical effort. It is primarily a desk assignment. Work within a highly structured and closely supervised environment. Ability to function in a fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to details.

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required. This position has the option of a hybrid work schedule, with at least three days per week in the office. An assessment of the remote work environment must be completed prior to a remote work plan being developed.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Qualifications