Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Perform centralized teller transactions for mail and business deposits and provide back up support MX Support Associate II duties.

Essential Duties/Responsibilities

1. Process all transactional mail items.
2. Process centralized business deposits.
3. Provide support to ITM Tellers and Tellers credit union wide.
4. Answer staff and member questions on errors and perform research on errors.
5. Provide backup to MX Support Associate II to include:preparing and placing weekly cash order for ITMs, ATMs, and all BHFCU locations, balance department vault drawer daily, and assistwith vault cash level management at all branches, including managing the cash monitoring system.
6. Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the teller function.
7. Perform other duties as may be assigned by MX Operations Manager.

Other Duties/Responsibilities

1. Responsible for knowing all aspects of daily teller operations.
2. Review, prepare, and distribute periodic department and standardized reports, as directed by the MX Operations Manager.

Job Knowledge

1. Working knowledge of all teller functions.
2. Working knowledge of general ledger accounts pertinent to the department.
3. Working knowledge of the credit union's products and services.
4. Working knowledge of organization's policies/procedures and credit union's service philosophy.
5. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.
6. Working knowledge of credit union's in-house computer system / Internet.
7. Working knowledge of opening and closing procedures.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required. Ability to lift minimum 30 lbs. (ATM cassettes, CDM cassettes, coin bags, etc.)

Job Qualifications (Ability)

1. Ability to understand and follow complex written and oral instructions, and disseminate that knowledge in a clear and understandable format to others.
2. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
3. Ability to prepare and maintain confidential records and reports.
4. Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work. Ability to handle multiple tasks.
5. Ability to analyze out of balance situations and devise solutions.
6. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

• Personal Computer
• Presentation Aids
• Signature Pads
• WebEx
• Tablet and Mobile Devices
• PA Sound System
• Video Recording Devices
• Scanners
• Projectors and Screens
• PowerPoint
• Excel
• Word
• Photocopy Machine
• Various Software Applications
• Cash Dispatch Machine/Cash Recycler
• Salesforce

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Job requires limited physical effort. It is primarily a desk assignment. Work within a highly structured and closely supervised environment. Ability to function in a fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.

Notice:This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Qualifications