General Information and Responsibilities

The Third Party Billing Specialist is primarily located at the Quad-Cities Bursar’s Office and is responsible for third party billing, direct cash receipting, daily deposit preparation; managing and coordinating U.S. Veterans Affairs (VA) benefit payments, serving as secondary VA certifying official for the College, maintaining Bookstore deposit and accounts receivable records, and other related activities in the Bursar’s Office/Accounts Receivable department(s). The Third-Party Billing Specialist is the primary back-up for the Senior Billing Specialist and Head Cashier .

Description of Duties
DESCRIPTION OF ESSENTIAL DUTIES:

a. Balances daily cash reconciliations with previous day’s transactions.

b. Creates daily deposits and prepares corresponding documentation.

c. Ensures security of funds kept in Bursar’s Office by keeping monies and financial records recorded, locked and secure from unauthorized access.

d. Completes third party agency billing and collection.

e. Reconciles third party and chargeback accounts.

f. Responsible for managing VA payments received and coordinating with BHC’s primary VA certifying official.

g. Serves as secondary VA certifying official for the College which requires a set amount of continuing education hours each year.

h. Maintains Bookstore daily deposit and accounts receivable records.

i. Performs direct cash receipting for non-student payments.

j. Responsible for monitoring, applying and adjusting tuition waiver fees to student and employee accounts.

k. Manages refund process each semester.

l. Understands and assists with monitoring online student payments and third-party payment plan process.

m. Assists with front-line customer service; serves students in person and via phone.

n. Balances cashier session at end of shift and prepares remote deposit of checks collected, when necessary.

o. Assists with application of late fees, tuition waiver administration fee (TWAF) adjustments and coding refunds on a student’s account.

p. Analyzes student accounts and answers questions, as appropriate.

q. Promotes a positive image of the Bursar's Office when handling customer/client situations by treating everyone with respect and resolving questions in a professional, timely manner.

r. Answers student’s questions on 1098-T forms.

s. Investigates student account complaints.

t. Contacts third-party servicers support help desk when necessary.

u. Reports progress and analytics to supervisor, when requested.

v. Maintains confidentiality and security of student records and information at all times.

w. Collaborates with Bursar’s Office team or outside departments on special projects, as needed.

x. Maintains proper training and adherence to FERPA, Fair Debt Credit Protection Act, bankruptcy and any other applicable laws at all times.

DESCRIPTION OF OTHER DUTIES:

a. Assists in the preparation of bulk mailings.

b. Assists with testing computer systems when requested by ITS.

c. Participates in staff and/or cross-departmental meetings.

d. Performs other job-related duties as assigned.

OVERALL ACCOUNTABILITIES: 

a. Demonstrates BHC core values.

b. Accuracy and efficiency of work.

c. Providing quality customer service.

d. Working as a team player.

PRINCIPAL WORKING RELATIONSHIPS:

a. Works directly with the Director of Accounting as well as Senior Billing Specialist and Head Cashier .

b. Works directly with staff in the Bursar’s office, student services and auxiliary functions.

c. Works cooperatively with staff and faculty college-wide.

d. Works cooperatively with student and the general public.

EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

a. Minimum of an associate’s degree or at least 60 college credit hours required.

b. Minimum of four years’ work experience with billing and cash handling required.

c. Proficiency with Microsoft Excel and Word required.

d. Demonstrated experience working with confidential records and information required.

e. Ability to work independently and exercise good judgment required.

f. Ability to solve complex analytical problems required.

g. Working knowledge of accounting principles required.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

Black Hawk College does not sponsor employment visas.

Black Hawk College is an AA/EEO employer.