Black Dog Veterinary Services in beautiful Bozeman, MT, is hiring a Hospital Manager!

Black Dog Veterinary Services has been proud to serve the Bozeman, MT community since 2017. We offer high-quality, compassionate care at a reasonable price. We offer both traditional medicine and alternative therapies (such as acupuncture, medical massage, and laser therapy); we deliver a well-rounded, holistic approach to medicine to serve our community's pet needs.

We are committed to strengthening the human-animal bond and strive to provide individualized care to all pets. Utilizing the most recent research and advanced diagnostics, we strive to improve the quality and prolong the life of our faithful friends!

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while maintaining a hospital culture based on high-quality patient care and exceptional customer service. Given the management responsibilities and the face-to-face interaction with clients and team members, on-site attendance is considered an essential job function of this position. Both part-time and full-time candidates are encouraged to apply.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, performance management, etc.
• Implements performance-based incentive and rewards and recognition programs.
• Manages team members during daily operations.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor’s degree in business or a related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (previous practice management software knowledge preferred, but not required).
• Interpersonal skills with staff and clients; works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person