• 
  Daily Pay
• Full Time
• Must be Able to Open and/or Close
• 2-5 Years Experience Required
• High School Diploma or GED Required

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Department of Food and Nutrition at Barnes-Jewish Hospital consists of Patient, Retail and Catering Service areas on both the North and South Campus. This includes patient meal and Clinical Nutrition Services, Queeny Tower Restaurant, three Cafeterias and three Coffee Bars. It is the role of the department to serve the needs of patients, visitors and employees with excellent customer service. Our qualified staff services the patients' nutritional needs during their hospital stay according to specified guidelines to improve their clinical status and assist in the healing process. Opportunities are available for all skill levels from entry-level positions to licensed and/or certified management positions.

Role Purpose

The Patient Services Lead will be responsible for all activities within the assigned area including assisting the supervisor/manager with daily operational functions of the patient services area, training and direction of staff, conducting inspections to evaluate adherence to quality control standards, monitoring diet compliance, monitoring patient and nursing satisfaction, and food quality.

Responsibilities

• Assists department management in coordinating and achieving department goals.
• Works various positions where needed to ensure quality and timely delivery of service.
• Assists with assigning work tasks, monitoring employee performance and schedules, completing and monitoring quality control logs, training employees and building an effective work unit.
• Evaluates patient meal selection, dietary restrictions/allergies, tray completion, tray delivery, and tray retrieval process on a daily basis ensuring that work unit follows proper diet protocols, safety guidelines and sanitation guidelines.
• Responsive to patient?s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 5-10 years

Supervisor Experience

• < 2 years

Licenses & Certifications

• ServSafe Certification

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer