Role Description & Responsibilities

Will be responsible for accurately maintaining andreviewing content in a newly launched knowledge management platform (digitallibrary). The platform was designed and is maintained by the Consumer Insightsorganization and serves the larger enterprise. Working closely with the PortfolioProgram Director this role will:

·Support and Maintainthe Content Upload Process:Workingcross-functionally with critical stakeholders, this role will support thecontent upload process and ensure teammates are set up for success to uploadtheir completed work.

·Quality Assurance: This role will include routine quality assurance checks to ensurecontent completeness, accuracy and adherence to documentation and style guides.

·Point of Contact: Ability to troubleshoot technical tool issues, find creativeworkarounds and escalate to vendor support team, as needed

·ProjectDocumentation: Maintain and update projectdocumentation, create operational playbooks. Keep stakeholders informed onprogress, roadblocks, and upcoming milestones. Identify opportunities tocreate new efficiencies and ways of working.

Requirements and Skills

oFast and enthusiastic learner

oStrong interpersonal and communication skills

oExcellent time management

oAttention to detail – able to maintain detailed and organizedfiles

oStakeholder mindset – highly visible platform that requiresexceptional customer service and support

oProficient in Microsoft Office or Google Office Suite

·Preferred

oExperience using project or portfolio management software