Primary Job Duties and Responsibilities (Essential Job Functions)

·Serve as anexpert in the technical knowledge for markets in all states in respect toordering, capturing data from source, analyzing, interpreting, profiling, andpricing the electric and gas usage data. Effectively researches issues relatingto anomalies in historical and interval data usage.

·Responsible forrate maintenance, set up and system accuracy. This position also serves as theinitial contact point for each system’s users and troubleshoots systemissues. 

·Provideanalysis of contract accounts, product, term, commission, and pricing to ensurethat all regulatory and customer requirements are met. Execute and finalize allcustomer signed contracts.

· Performscredit checks on potential and existing customers with the ability toaccurately interpret credit ratings and reporting from various reportingagencies. 

· Processnewly executed contracts and amendments and verify compliance with contractstandards. 

·Manage theelectronic data interchange requirements and transactions related to the statesand utilities where MES is certified to transact business. This includes,but is not limited to, managing enrollments, drops, rescinds, and changes forall incoming and outgoing EDI transactions which vary by state and deliverycompany tariff. 

· Act asSubject matter expert providing guidance and knowledge on contracts, pricing,billing and various additional services. Must exercise good judgment whendeciding how to handle specific customer issues. Accurately document andcommunicate these issues and actions with internal and external customers,third party agents, and vendors. 

·Execute ourcustomer retention strategy by building strong personal relationships with allcustomers and third-party agents and develop internal solutions to help thecustomer achieve their energy management goals and objectives. 

·Effectivelyhandles a variety of escalated customer contacts and is responsible for takingappropriate action and communicating as needed. 

·Responsible fordeveloping and testing the functionality of new products and services. 

·Assists inidentifying, implementing, and training for new and existing processes. 

·Act in asupport role, performing other functions that may be required to develop ormanage electric and gas products including providing technical support. 

·Act as aliaison between customer service associates (I, II) and numerous departmentswithin MES.

·Provides day today mentoring and support to ensure customer service associates have a highlevel of understanding and knowledge of technical, procedural and processskills. 

·Perform invoicevalidation, budget and tariff analysis and tailored reporting. 

·Gather customerusage data from primary and secondary sources to assemble, as directed, forvarious energy sustainable solution objectives. 

·Perform additional responsibilities as requested orassigned.

Requirements

Performance Expectations (KeySuccess Factors)

·Performresponsibilities as directed within determined time frames and with a highdegree of accuracy.

·Establish andmaintain effective work relationships within the department and the company.

·Maintain theprofessional competence, knowledge and skills necessary to effectively completeresponsibilities; enhance job knowledge and abilities by taking personalresponsibility for professional development and training.

·Maintainsensitive and confidential information regarding company information.

·Attend work ona regular basis and support the company’s employee policies and procedures,including workplace safety rules.

·Ensure all compliance aspects of position are known andfollowed; understand and comply with all policies, codes and regulationsapplicable to position and company.

Position Requirements

·Bachelor'sdegree in business, accounting, marketing, mathematics or related field orequivalent related work experience. (Typically six years of related progressivework experience would be needed for candidates applying for this position whodo not possess a bachelor's degree)

·Four years ofrelated experience. 

·Effective oraland written communication skills.

·Effectiveanalytical and problem-solving skills.

·Advancedpersonal computer skills: advanced features of Excel, Word and Access.

·Ability to workunder pressure and effectively prioritize and handle multiple tasks andprojects concurrently.

·Ability to dealwith difficult customer issues. 

·Effectiveresearch, analytical and problem-solving skills.