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ABOUT CITYWALK BHAM:
The recent completion of Birmingham’s I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.
City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N – almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. For more information visit www.bjcc.org
Summary/Objective The Guest Relations Ambassador at CityWalk BHM, will play a crucial role in maintaining a safe and welcoming outdoor space for visitors. Responsibilities will include roaming and surveying assigned areas to deter and report unwanted or suspicious behavior or activity. The incumbent will provide an exceptional guest experience by responding to and resolving public questions, complaints and requests as necessary in a prompt, efficient and courteous manner. Monitoring CityWalk and its events to ensure it is clean, safe, and visitors are in compliance with venue rules and policies.
Essential Duties/Responsibilities
Competencies
Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Adaptability, Risk Assessment, Detail Orientated, Problem Solving, Responsiveness, Dependability, Safety Focus, Organizational Skills, Training and Development.
Work EnvironmentThis position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is at times required outdoors and exposed to the elements (heat, rain, etc.).
Physical DemandsPosition requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Physical stamina and the ability to work outdoors in various weather conditions.
Position Type/Expected Hours of Work
Full and Part-time positions; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.
Required Education and Experience
Additional Eligibility Qualifications
Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.
Full Time
$78k-100k (estimate)
02/28/2024
05/10/2024
The following is the career advancement route for Guest Relations Ambassador positions, which can be used as a reference in future career path planning. As a Guest Relations Ambassador, it can be promoted into senior positions as a Customer Success Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Ambassador. You can explore the career advancement for a Guest Relations Ambassador below and select your interested title to get hiring information.