• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property
• Ensure adherence to budgets

• Manage general leasing and renewal activities
• Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy
• Perform primary duties using a computer system and must keep current on system changes
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria
• Ensure new residents are properly moved in and complete move-in inspection form

• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets
• Analyze processes and procedures to ensure optimum efficiency levels
• Maintain positive customer relations with current and prospective residents.
• Initiate and implement policies/procedures to address resident concerns; e.g. service requests, noise complaints, etc.
• Supervise apartment community staff including performance management, discipline, and timekeeping

• Communicate frequently with your assigned District Manager & Regional Manager on vital needs of the community
• Work with the accounting department to ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations
• Perform evictions, utility shut-offs and landlord liens as required on delinquent rents

• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
• Communicate important information to residents with well-written and professional notices
• Carry out other duties as assigned by your supervisor or other Leadership staff

• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment

• An understanding of NOI, and cash flow

• Experienced in property financial analysis and must be able to read and understand financial reports
• Must be able to handle crisis appropriately
• Must be able to communicate effectively in the organization, both verbally and in writing
• A complete understanding of Fair Housing
• A thorough understanding of apartment rent collection procedures

• At least three (3) years of management experience in the field of residential property management
• Ability to multi-task and prioritize
• Exhibit strong attention to detail

• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands
• Experience in One-Site preferable

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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