Overview

The Senior Business (SR) Project Manager will apply project management best practices to plan, coordinate, and monitor projects with a high degree of complexity along with providing coordination of all facilities activities across the business units associated with Birdsong Hearing Benefits, LLC. Projects include managing the implementation of strategic initiatives and implementations associated with all business strategies including core systems, applications, and business strategies which span multiple functional areas and involve collaboration with key stakeholders across a matrix organization and with external clients. Facilities Coordination, in conjunction with the President of BHB, includes the facilitation of the Facilities Governance committee along with ensuring all facilities activities are managed with detail orientation, lease execution, and defined project planning associated with business needs. The successful candidate is the conduit between the project team and the rest of the organization for both responsibilities. The SR Business Project Manager is expected to understand the needs and manage expectations of President, senior leadership, departments, and to produce deliverables such as current and future state process flows, document areas for improvement, SOPs, project plans, RASCI, risk registry, financial budget tracking, presentations, and project updates. Success in this role is not just about project completion; it is also about instilling confidence in the rest of the organization and in reflecting on a project’s outcome for future improvements. Responsible for managing project from one set to fruition, with strong, consistent application of project management including creating a positive team environment, build strong relationships, solving problems with leaders, maintaining matrixes and project plans with timelines, resource allocations, budget tracking and risks. Tracking and reporting on a regular basis on progress, concerns, risks, and timelines are crucial for the success of this role. This role will also have overall responsibility for facilities management, working in conjunction with President and Facilities governance committee.

Responsibilities

PROJECT MANAGEMENT - Manage project schedule and task details utilizing project management tools - Manage internal projects crossing functional and technology areas - Analyzing financial data, including project budgets, risks, and various deliverables including resource allocation and timelines. - Collaborate with Technology and Business team members to document critical path milestones, issues, and risks - Provide reporting to executive leadership and committees as requested - Manage stakeholder expectations and changes to the project - Take an active leadership role in resolving issues, managing conflicts, and making timely decisions - Present status to various audiences including Senior Leadership FACILITY OPERATIONS - Managing building and equipment maintenance schedules in accordance to lease for all facilities tied to BHB family. - Responding to urgent maintenance calls, in conjunction with landlord at facilities. - Analyzing the building's security measures and encouraging building-wide safety, in conjunction with IT Security and Emergency Response, Business Continuity. - Ensures safety standards are followed throughout the facility, and effectively communicated and monitored. - Managing equipment and supply needs, including furniture, telecommunications, kitchen appliances, office equipment and supplies, and climate control. - Liaising with vendors and suppliers on behalf of executive team and specifically the President. - Reporting to the President on a regular basis, all facilities concerns including threats, employee issues and facility concerns. - Supervising cleaning crews and maintenance workers. - Documenting processes and keeping quality records and budget spreadsheets. - Monitoring maintenance budget spending. - Investigate fresh ideas for services and appliances to help with operations. - Examine rooms and furnishings to determine whether repairs or renovations are required. - Partner in badging process with IT Security, and work with office administrator on general facility needs and coordination. Key Accountability Metrics - Annual “Pulse” employee engagement scores. - Metrics tied to contractual language and KPI expectations. Quality measures that may be put into place in future.

Qualifications

- Interpersonal skills: As the link between the leadership team and the rest of the staff, this role will need excellent communication skills. Emotional Intelligence and diplomacy go a long way when transmitting directives and counsel from one department to another. - Leadership experience: The role requires several years of prior experience in a business or executive management position, preferably in a healthcare setting, specifically overseeing multiple departments with an emphasis on communication, problem-solving, and strong, consistent leadership skills. - Project management experience: Planning, overseeing, and implementing strategic initiatives requires experience with project coordination, budget management, data analysis, and strong decision-making skills. Ability to take decisive notes in meetings, well written and quality, clear and professional communicator. PMP certified preferred. - Facilities Experience: Minimum of 2 years of experience in facility operations, project management, or real estate preferred. Experience in basic understanding of managing day-to-day activities tied to lease management, advanced knowledge of planning and schedules, ability to respond to building and equipment emergencies and upkeep, and in-depth knowledge of facility safety regulations and security protocols. EDUCATION/SKILLS Education: Bachelor’s level degree, or equivalent combination of education and training. Master’s Preferred Licenses/Certification: Project Management Professional Certification (PMP) – other nationally recognized professional project Management Association Skills and Abilities: - Must possess excellent written and oral communication skills - Must be self-motivated and able to meet deadlines - Strong analytical skills - Strong emotional intelligence and leadership skills - Excellent interpersonal skills, strong attention to details, planning and multi-tasking complex projects and project plans - Ability to work in a high-paced environment, with start-up experience preferred - Optimistic, solution-oriented, collaborative by nature - Highly proficient working knowledge of Microsoft operating systems i.e., Word, Excel - Possess good organizational skills with high executive function acumen #Birdsong #LI-JB1 #LI-HYBRID