Join Our Team: Are you passionate about providing exceptional customer service in a fast-paced healthcare environment? Do you thrive in a role where attention to detail and teamwork are paramount? If so, we invite you to apply.
About Us: Lab Logistics is now a BioTouch Company. We are a medical courier service offering dedicated and on demand fleet solutions. We serve the healthcare industry through our unique customized approach to medical transportation and logistics. We understand the critical role that timely and accurate medical specimen delivery plays in diagnosing and treating patients.
Position Overview: As Dispatcher, you will be the first point of contact for driver couriers delivering specimens to our laboratory. Your primary responsibility is efficiently managing a fleet of accounts. This includes ensuring that clients routes within that fleet are completed timely and accurately and that all couriers are following proper standard operating procedures. You will also play a key role in providing exceptional customer service to our clients and collaborating with internal teams to prioritize specimen processing and resolve any issues or delays.
Work hours: Monday through Friday, 12 p.m. to 8 p.m.
Pay Rate: $20-$22/hr

Job Responsibilities

DUTIES & RESPONSIBILITIES:

• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
• Assign and dispatch all will calls and STAT’s.
• Monitor online dispatch board for potential issues.
• Add, change or delete scheduled stops in planning.
• Research and resolve client issues quickly and accurately.
• Communicate unresolved client issues to direct supervisor immediately.
• Monitor status of deliveries and pickups to ensure timely delivery to client.
• Assist couriers as needed to help ensure routes are completed to client expectations.
• Review route sheets for accuracy.
• Negotiate courier payout.
• Monitor and utilize web-based applications, tools, and reports.
• Ensure policies and procedures as defined by clients and the company are being met.
• Prepare SOP for each account; shift turnover.
• Perform other duties as assigned.

Required Skills and Qualifications

QUALIFICATIONS & REQUIREMENTS:

• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3 years of customer service experience required.
• Courier software experience a plus.

PHYSICAL REQUIREMENTS:

• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.