Biotech Clinical Laboratories is Hiring a Client Service Representative Clinical Laboratory Near Novi, MI
Job DescriptionClient service representative opportunity at Biotech Clinical LaboratoriesSchedule: Monday - Friday- (Morning shift) & Saturday rotation Full Job DescriptionBiotech Laboratories is seeking a Customer Service Support Representative to join our team. This position will work with physician offices and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. Job Duties/ResponsibilitiesResolve routine customer requests with products or services via inbound, outbound calls Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, and internal records to assure HIPAA compliance Qualifications:High school diploma or equivalent (ex GED) required Previous experience in a customer service role; preferably in healthcare Experience working in a contact center/call center environment Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with strong customer service orientation Excellent Multitasking Abilities RequiredCompetitive pay and great benefits!