Position and Scope

A Liaison must have a proven desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. This position is responsible for relationship development, practice development and sales of the Biote to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support.

Duties and Responsibilities

• Must be able to acquire and retain extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources.
• Effectively conduct physician, staff and patient training in the areas of Biote’s business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. 
• Prior history or ability to read and understand medical and scientific studies. 
• Research and evaluate physicians in assigned areas based on Biote’s criteria for appropriateness and suitability.
• Effectively present Biote’s training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff.
• Recruit suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills.
• Cultivate and maintain mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better.
• Effectively conduct physician, staff and patient training in the areas of Biote’s business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
• Secure all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes.
• Conduct and facilitate patient educational seminars as needed for trained practitioners on a monthly basis. 
• Contribute to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards.
• Prospecting for new leads and identifying quality sales prospects from active leads.
• Attending marketing and sales events for prospects and current customers.
• Working with customers for sales referrals with new prospects.
• Update all relevant sales activities in the Company’s CRM system.
• Close sales accurately and effectively each month to meet or exceed targets. 
• Respond to all emails received from the customer and Biote employees and related vendors in a timely manner.
• Perform other related duties as required or requested.

Skills and Experience Required

• Excellent in business software such as Excel, Word, Power Point, and Outlook.
• Strong communication skills, both orally and written and the ability to get in front of the practitioner to make presentations.
• Proven track record of meeting and exceeding assigned tasks.
• Ability to react to time pressures and to overcome objections effectively.
• Ability to work extended hours as duties require.
• Strong teamwork, communication (written and oral), client management, and interpersonal skills.
• Minimum of 3-5 years of sales experience in a business-to-business model.
• Must have excellent time management skills.

Personal Attributes

• Collaborative – Incredibly effective with people, e.g., knows how to understand and learn from people, motivates enthusiasm and can drive decision-making. Excellent organization and decision-making skills that engage colleagues to make joint decisions and bring people together across boundaries to achieve results.
• Innovative – Comes up with novel ideas and approaches to new opportunities that set the Company apart from the crowd and result in exceptional performance.
• Pragmatic – Does not reinvent the wheel once something works and figures out how to scale processes and practices that drive efficiency and effectiveness.
• Pride of Authorship – Intrinsically cares about the quality of their work. High attention to detail.
• Flexible and Resourceful – Thrives in a dynamic, growth business where new challenges are the order of the day and necessity is the mother of invention. Can adapt to shifting priorities, demands, and timelines and help their team adapt to changes in business priorities and focus areas.
• Transparent – Understands that improvement only occurs when you acknowledge problems and mistakes and works openly to address them.
• Communicative – Excellent oral and written communication; an ability to present and discuss technical information in a way that established rapport and gains understanding. Listens well and easily gains people’s trust.
• Dynamic – Proven set of leadership skills that can attract, develop, and energize multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs.
• Perfectionist – Very strong problem-solving skills and ability to deal with complex and demanding issues that address root cause issues. Understands that perfection is a journey, not a destination.

Qualifications

Education, training and/or experience demonstrating competence in each of the following areas:

• College Degree or related work experience.
• Must have excellent communication, presentation and organizational skills.
• Must have strong work ethic and interpersonal skills.
• Must be proficient in Excel, Word, Power Point, Outlook and general office equipment.

Additional Requirements:

• Ability to travel up to 70% in order to adequately cover the assigned territory including multi-overnight stays, attend tradeshows, and corporate and training meetings is required.
• Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned.
• Valid driver’s license issued by the state/province in which the individual resides and a good driving record is required.
• Home office capability is required with reliable high-speed internet access.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.