3 senior specialty representative inflammation birmingham al Jobs in birmingham, al
Home Franchise Concepts is Hiring a Call Center Representative (On-Site - Birmingham, AL) Near Birmingham, AL
About the Company
About Our Company
Home Franchise Concepts® , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts’ brands including Budget Blinds®, The Tailored Closet®, PremierGarage®, Concrete Craft®, AdvantaClean®, Lightspeed Restoration™, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®, are supported by more than 2,600 franchise territories in the U.S. and Canada.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.
A few of the Company’s many Accolades and Awards
- Entrepreneur’s Franchise 500
- Entrepreneur’s Franchise 500 Best in Category
- Entrepreneur’s Top Low-Cost Franchise
- Entrepreneur’s Top New & Emerging Franchises
- Entrepreneur’s Top Home-based Franchises
- Entrepreneur’s Top 100 Global Franchises
Essential Job Functions:
- Handle inbound and outbound phone calls.
- Take prospective customers through the sales process and close the lead.
- Schedule and dispatch service appointments via our online operating platform
- Support and coach Franchise Owners
- Monitor marketing campaigns.
- Participate in special marketing projects to support lead conversion.
- Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
- Maintaining customer satisfaction rating based on specific criteria.
- High School Diploma or GED Required
- Ability to work on-site at our Birmingham, AL office
- Attending mandatory training
- A desire to be part of a team that is focused
- Strong computer skills (MS Office)
- High-level of professionalism
- 1-2 years of call center experience
- Ability to work multiple shifts between 7am-7pm Monday-Friday and/or 8am-3pm Saturday
- Positive and energetic personality
- Conversational Spanish (NOT REQUIRED)
- Experience in home maintenance, HVAC services, travel/hospitality reservations, or similar, preferred not required
- Experience using Salesforce or other call center software preferred not required
#HP2023
Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.
Job Summary
Full Time
$35k-45k (estimate)
05/21/2024
06/09/2024
homefranchiseconcepts.com
Irvine, PA
100 - 200
Retail
Related Companies
The following is the career advancement route for Call Center Representative (On-Site - Birmingham, AL) positions, which can be used as a reference in future career path planning. As a Call Center Representative (On-Site - Birmingham, AL), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (On-Site - Birmingham, AL). You can explore the career advancement for a Call Center Representative (On-Site - Birmingham, AL) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
