Description

Company Overview

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. 

At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.

At Biomerics, we believe in integrity, partnership, empowerment & accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture places a premium on building strategic, mutually beneficial partnerships with customers and our team members.

Job Description

Biomerics is looking for a talented IT/IS professional to join our team. We are seeking an IT T1 Supervisor with multiple years of experience in a manufacturing environment. Experience in supporting helpdesk services, onsite support services. The IT T1 Supervisor’s role is accountable ensuring the smooth functioning of the IT systems. This position if pivotal in supporting the current and new T1, OSS, (On Site Support) staff. This role is a key contributor in maintaining the company’s software, hardware and other assets while focusing on providing incredible customer experiences. Other responsibilities include, training, and supervising new staff. This corporate position directly reports to the IT Service Delivery Manager.

***This role is Hybrid***

Roles and Responsibilities Include

• Assist in training new employees and assigning resources to different projects.
• Conducting workshops for skill-building.
• Assist in building out processes and procedures. 
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing their impact.
• Communicating major incidents, maintenance/changes, and training topics to the business.
• Testing new IT software and client operating systems.
• Ensure the maintenance, configuration, and reliable operation of computer systems, network services, virtualization services, and other infrastructure services.
• Provide integration support (IAM, SSO, API, Security) for application ecosystems and foster operational support handled within the business.
• Conducting computer system and data security checks and is responsible for data integrity through standard Cybersecurity practices, such as proper Identity and Access Management, ensuring Advanced Threat Protection is active on all client devices, they are up to date, and vulnerability patching occurs per policy, focused user training, and continuously seeking improvement to current solutions and services.
• Responsible for the maintenance, configuration, and reliable operation of client computing systems, primary network access, and essential infrastructure management.
• Shared responsibilities with Systems Administrators for the site's IT/IS support services. Liaise with peer IT/IS operational teams and enterprise governance team to ensure services are delivered as per SLA and continuously optimize service efficiency.
• Provide support for application eco-systems from user creation to installation and configuration while fostering unified operational support handled by IS Analysts or accountable resources within the business.
• Install, configure, and upgrade client computer and software components and physical device setup/migrations.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing their impact.
• Provide documentation and technical specifications to business and IT/IS staff for planning and implementing IT/IS infrastructure upgrades.
• Primary lead of desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions and within agreed upon service levels.
• Responsible for data integrity through standard Cybersecurity practices, such as proper Identity and Access Management, ensuring Advanced Threat Protection is on all client devices and is up to date, client-side vulnerability patching occurring per policy, focused user training, and continuously seeking improvement to current solutions and services.
• Miscellaneous duties as assigned.

Requirements

• Bi-lingual: Fluent in English with proficiency in Spanish required.
• ITIL Foundation certification is required or will be obtained within the first 120 days of employment.
• Excellent communication skills, decision-making skills, and ability to analyze critical information.
• Expert proficiency in Microsoft Office.
• Understanding of Manufacturing IT/IS technologies is strongly needed.

Job Classification: Salary: IT T1 Supervisor

Benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k, On-site Fitness Facility.

Please, No Recruitment Agency calls or emails (we are not using recruitment services for this, or any other role posted). 

The salary estimates are estimates from this job board and not a guarantee from Biomerics' salary range. 

Biomerics does not accept non-solicited resumes or candidate submittals from search/recruiting agencies that are not already on Biomerics' approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics, and if Biomerics subsequently hire the candidate, Biomerics shall not owe any fee to the submitting agency.